Executive Officer- Sales Quality and Compliance Executive

Description

EFU Life Assurance Ltd. is seeking a diligent Executive Officer to join the Sales Quality and Compliance team. In this role, you will be responsible for monitoring and ensuring adherence to sales quality standards, compliance policies, and customer handling practices within the Bancassurance and Direct Sales Force (DSF) Channels. You will play a critical role in reducing risks related to mis-selling and regulatory breaches by conducting thorough assessments and promoting best practices. This position requires a proactive approach in identifying and addressing knowledge gaps and service quality issues across the sales channels to maintain the company’s reputation for integrity and excellence. The ideal candidate should have at least two years of experience in sales compliance management, quality assurance, or related fields. Your expertise will contribute to continuous process improvement and support a customer-centric environment. While this position does not involve managing a team, it demands strong communication and analytical skills to collaborate effectively with internal departments and external partners, ensuring compliance requirements are consistently met and enhanced over time.

Responsibilities

• Monitor sales activities within Bancassurance and DSF channels to ensure compliance with regulatory standards and internal quality benchmarks.
• Conduct regular audits and reviews to detect potential risks related to mis-selling and breaches of compliance policies.
• Evaluate customer handling processes to ensure they meet company standards and promote positive customer experiences.
• Identify knowledge gaps among sales representatives and design initiatives to enhance their understanding of compliance and sales quality.
• Track and analyze service quality data to uncover deficiencies and recommend corrective actions.
• Collaborate with management and other departments to implement process improvements focused on sales compliance and customer service.
• Develop and maintain documentation and reports related to sales quality, compliance findings, and improvement programs.
• Stay updated with regulatory changes and ensure the sales channels adapt promptly to new compliance requirements.
• Support training and awareness campaigns focused on preventing mis-selling and enhancing customer relationship management.
• Assist in responding to regulatory inquiries and audits related to sales activities and compliance adherence.
• Maintain strong communication channels with sales teams to foster transparency and proactive issue resolution.
• Contribute to building a culture of compliance and ethical sales practices throughout the Bancassurance and DSF networks.

Experience

2 Years

Apply By

Nov 12, 2026

Required Skills

• Sales Compliance Management
• Quality Assurance
• Process Improvement
• Customer Relationship Management