Call-Center Officer
Al Meezan Investment Management Limited
Published Date: • Karachi, Pakistan (On-Site)
This employer is no longer accepting CVs
Description
We are looking for dedicated individuals to join our team as Call Center Officer. This role involves handling inbound and outbound calls, promptly managing and resolving customer queries and complaints. The ideal candidate will assist customers with investment solutions and must be flexible to work in rotational shifts (24/7 operations).
Qualification: Minimum Bachelor's degree in any discipline
Experience: 1 year of experience related field, preferably Financial / Mutual Funds Industry
Location: Karachi
Number of Positions: Multiple
Responsibilities
Key Responsibilities:
- Responsible for handling Inbound and Outbound Calls
- Manage and resolve customer queries and complaints promptly
- Provide assistance to customers regarding investment solutions
- Flexible to work in different shifts (24/7)
Experience
1 year of relevant experience
Apply By
Required Skills
- Communication Skills
- Customer Service
- Problem-solving
- Active Listening
- Empathy
- CRM Software
- Time management
Nice to Have Skills
- Product Knowledge
- Proficiency in Ms.Office
- Ability to handle pressure