Desktop Support Officer IT
Al Meezan Investment Management Limited
Published Date: • Karachi, Pakistan (On-Site)
This employer is no longer accepting CVs
Description
Al Meezan Investment Management Limited is seeking a Desktop Support Officer to join the IT Division at our Head Office in Karachi. The role involves acting as a bridge between business stakeholders and the IT team by capturing, documenting, and tracking application-related requirements
Job Specification:
Qualification: BS. Computer Science
Experience: fresh up to 2 years of related field experience.
Location: Karachi
Responsibilities
- Serve as the first point of contact for users / employee' seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by End users
- Guide the End-User through the problem-solving process
- Escalate unresolved issues to the next level of support personnel
- Provide accurate information on IT products and services
- Record events and problems and their resolution in logs
- Follow-up and update User/ Employee status and information
- Share End-User/ Employee feedback and suggestions with the relevant internal teams.
- Identify and suggest possible improvements on procedures
- Correctly log incidents and faults, specifically in data center infrastructure, ensuring categorization and prioritization align with team procedures
- Conduct thorough diagnostics with end users to enable first-contact fault / problem resolution.
- Ensure timely fault resolution within SLA; escalate to internal or external teams where required, particularly for data center operations.
- Responsible for installing, maintaining and troubleshooting all computer hardware and software issues across all Al Meezan branch.
- Maintain and update IT asset inventory
- Support the IT procurement process
- Proactively ensure the highest level of Satisfaction at User end
- Carry out installation of new hardware and software.
- Any Special project and task assigned by Head of IT Infrastructure
Experience
Fresh up to 2 Years
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Required Skills
- Help Desk Support
- Hardware Troubleshooting
- Network Troubleshooting
- Ticketing Systems
- Software Installation and Configuration
- Customer Service
- IT Asset Management