Desktop Support Associate IT
Al Meezan Investment Management Limited
Published Date: • Lahore, Pakistan (On-Site)
This employer is no longer accepting CVs
Description
Al Meezan Investment Management Limited is seeking profiles for the position of Desktop Support Associate to join the IT Division for our Lahore branch. The role involves acting as a bridge between business stakeholders and the IT team by capturing, documenting, and tracking application-related requirements
Job Specification:
Qualification: BS. Computer Science
Experience: fresh up to 2 years of related field experience.
Location: Lahore
Responsibilities
- Serve as the first point of contact for users / employee' seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by End users
- Guide the End-User through the problem-solving process
- Escalate unresolved issues to the next level of support personnel
- Provide accurate information on IT products and services
- Record events and problems and their resolution in logs
- Follow-up and update User/ Employee status and information
- Share End-User/ Employee feedback and suggestions with the relevant internal teams.
- Identify and suggest possible improvements on procedures
- Correctly log incidents and faults, specifically in data center infrastructure, ensuring categorization and prioritization align with team procedures
- Conduct thorough diagnostics with end users to enable first-contact fault / problem resolution.
- Ensure timely fault resolution within SLA; escalate to internal or external teams where required, particularly for data center operations.
- Responsible for installing, maintaining and troubleshooting all computer hardware and software issues across all Al Meezan branch.
- Maintain and update IT asset inventory
- Support the IT procurement process
- Proactively ensure the highest level of Satisfaction at User end
- Carry out installation of new hardware and software.
- Any Special project and task assigned by Head of IT Infrastructure
Experience
Fresh up to 2 Years
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Required Skills
- Help Desk Support
- Hardware Troubleshooting
- Network Troubleshooting
- Ticketing Systems
- Software Installation and Configuration
- Customer Service
- IT Asset Management