Customer Support Representative

Description

Bitsharp IT Solution is seeking a dedicated Customer Support Representative with experience in delivering exceptional customer service and support. The ideal candidate possesses a strong customer orientation and excellent communication skills, both written and oral in English. This role demands a professional approach in handling customer inquiries, maintaining a positive attitude under pressure, and a keen ability to manage multiple tasks efficiently. The position requires familiarity with fundamental computer operations, including proficiency with Microsoft Windows and common office software, alongside the ability to quickly learn and adapt to new online platforms such as HRMS systems, CRM tools, and help desk software. As a Customer Support Representative, you will serve as a crucial link between the company and its customers, ensuring queries and issues are resolved promptly and effectively. Attention to detail and organizational skills are essential in managing customer interactions via various support channels, including live chat and email. This role does not involve managing a team but requires strong time management skills and the ability to multitask in a dynamic environment to maintain high customer satisfaction and contribute to the company’s ongoing success.

Responsibilities

• Respond promptly and professionally to customer inquiries through multiple communication channels such as live chat, email, and phone.
• Utilize Customer Relationship Management (CRM) software and help desk tools like Zendesk to track, document, and resolve customer issues efficiently.
• Maintain accurate and detailed records of customer interactions in CRM systems to ensure continuity and quality of service.
• Assist customers by providing product information, troubleshooting guidance, and problem resolution with patience and empathy.
• Manage multiple customer requests simultaneously while prioritizing tasks to meet response time goals and maintain service quality.
• Quickly learn and adapt to new software tools, including internal HRMS and help desk platforms, to support customer service operations effectively.
• Collaborate with internal teams to escalate complex customer issues and ensure follow-up for resolution.
• Maintain a positive and courteous demeanor during all customer interactions, even under high-pressure situations.
• Contribute feedback to improve customer service processes, policies, and tools based on customer interactions and insights.
• Adhere to company procedures and guidelines to ensure compliance, data privacy, and security standards when handling customer information.

Experience

3 Years

Apply By

Oct 13, 2026

Required Skills

• Customer Relationship Management (CRM) Software
• Effective Communication
• Zendesk
• CRM Software
• Zendesk Support
• Zendesk Chat
• Live Chat Support
• LiveChat
• Customer Service

Nice to Have Skills

• Microsoft Office
• Time management
• Multi-tasking
• Attention to detail
• Problem Solving