Manager IMS / Quality

Description

The manager safeguards compliance by managing audits and addressing corrective actions, fostering a culture of continuous improvement through training, awareness campaigns, and quality initiatives. They will collaborate closely with Customer Service and After-Sales teams to address complaints and improve product and service quality. This role demands a strategic thinker with a strong understanding of regulatory frameworks such as PSQCA and EPA, complemented by expertise in internal auditing, risk assessment, and process optimization. The ideal candidate will have a Bachelor’s degree in Engineering and extensive experience in IMS or Quality within manufacturing, as well as the skills to lead cross-functional teams and influence organizational change.

Responsibilities

• Lead the implementation, maintenance, and continual improvement of the Integrated Management System (IMS) aligned with ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 standards.
• Develop and align IMS policies, processes, and objectives with organizational goals while ensuring full compliance with applicable legal, regulatory, and environmental requirements.
• Create departmental and organizational objectives using the SMART approach and monitor performance through regular reviews.
• Standardize and continuously enhance Standard Operating Procedures (SOPs) in compliance with ISO standards and internal requirements, driving organization-wide adoption.
• Plan, coordinate, and conduct internal audits for Quality Management System (QMS), Environmental Management System (EMS), and Occupational Health and Safety (OHS), ensuring audits are timely and documented.
• Identify compliance gaps from audits and track corrective and preventive actions (CAPA) to ensure prompt resolution across all departments.
• Collaborate with Customer Service and After-Sales teams to analyze and address customer complaints, warranty claims, and feedback, implementing quality improvement initiatives.
• Develop, implement, and monitor Quality Service Agreements (QSAs) to uphold consistent service standards and ensure stakeholder satisfaction.
• Promote a culture of quality and continual improvement by leading quality awareness campaigns, organizing training sessions, and driving initiatives such as Quality Month.
• Ensure organizational compliance with PSQCA, EPA, and other statutory, environmental, and regulatory requirements.
• Lead and manage a team of four IMS and quality professionals, providing direction, mentoring, and performance management to achieve team goals.
• Coordinate cross-functional projects to integrate and improve IMS processes, facilitating effective communication and collaboration among diverse business units.
• Develop and maintain ISO documentation, deliver training, and conduct awareness programs to reinforce IMS understanding and compliance across the organization.
• Utilize risk assessment and continuous improvement techniques to identify areas of opportunity and implement effective solutions enhancing operational efficiency.
• Monitor industry trends and regulatory updates to ensure the organization remains current with best practices and compliance obligations.

Experience

8 Years

Apply By

Oct 17, 2026

Required Skills

• Integrated Management Systems
• ISO Standards Compliance
• Auditing And Internal Audits
• ISO 9001
• ISO 14001
• ISO 45001
• Environmental Legislation
• Occupational Health & Safety
• Risk Assessment

Nice to Have Skills

• Quality Management Systems
• Regulatory Compliance
• ISO 9001 Quality Management Systems
• Internal Auditing
• Quality Management System (QMS) Implementation
• Process Optimization
• Project Management