Operations / Customer Relations Officer

Description

The Operations / Customer Relations Officer at Momentum Logistics plays a vital role in maintaining excellent communication with customers and ensuring smooth operational processes. The candidate must have Bachelor’s degree along with 1-2 years of experience in Customer Services – Direct/Indirect. Experience in Marketing will be an added advantage. This position involves daily coordination with customers to confirm order requirements, managing comprehensive records in Excel, and extracting data from ERP systems for accurate billing and invoicing. The officer works closely with both Operations and Finance teams to guarantee timely invoicing and resolve any outstanding payment issues efficiently. Managing a small team of two, the role requires strong leadership abilities to oversee daily tasks and uphold service quality. This role is essential in handling customer queries with professionalism and promptness, while also preparing detailed weekly analytical reports to support business growth decisions. The successful candidate demonstrates a proactive attitude, excellent organizational skills, and the ability to multitask effectively in a fast-paced environment. By consistently ensuring accurate record-keeping and seamless coordination among departments, the Operations / Customer Relations Officer contributes significantly to sustaining high customer satisfaction and operational efficiency.

Responsibilities

• Coordinate daily with customers to verify and confirm their order requirements, ensuring clarity and accuracy.
• Maintain meticulous daily records of transactions, orders, deliveries, and customer information using Excel spreadsheets.
• Extract and manage operational and transactional data from ERP systems to facilitate billing and invoice creation.
• Collaborate with Operations and Finance teams to ensure invoices are prepared accurately and sent on time.
• Monitor and follow up on outstanding invoices by engaging customers to support timely payment recovery.
• Prepare and present weekly analytical reports highlighting business growth metrics and operational insights for management review.
• Address routine customer queries promptly and coordinate internally to resolve issues efficiently.
• Supervise and guide a team of two personnel, managing workload distribution and supporting their daily activities.
• Apply strong data entry and record-keeping skills to maintain high accuracy and attention to detail in all documentation.
• Manage multiple customer accounts and tasks simultaneously by prioritizing effectively under tight deadlines.
• Adopt a proactive approach in resolving both customer-related and operational challenges to enhance overall service delivery.

Experience

1 Year

Apply By

Aug 31, 2026

Required Skills

• Customer Relationship Management
• Complaint Handling
• Communication
• Microsoft Excel
• ERP Usage
• Data Entry
• Invoice and billing management

Nice to Have Skills

• Payment Recovery
• Report Preparation
• Multitasking
• Team Management
• Proactive Problem Solving