Relationship Manager

Description

The Relationship Manager at NRSP Microfinance Bank Limited plays a pivotal role in driving the growth of the bank’s deposit base by effectively engaging with existing and potential clients. This role requires a proactive approach to client engagement, focusing on acquiring low-cost deposits through current and savings accounts, and fostering long-term loyalty. A successful Relationship Manager balances the portfolio mix of deposit products while leveraging deep product and service knowledge to meet customer needs. This position demands continuous market analysis and collaboration with internal teams to deliver comprehensive banking solutions that align with evolving client requirements. The ideal candidate possesses at least three years of experience in client relationship management and sales, demonstrating the ability to maintain exceptional service standards without managing a team. The Relationship Manager is responsible for maintaining strong, ongoing relationships with clients by regularly monitoring their portfolios and identifying opportunities to cross-sell or upsell a variety of financial products. Staying updated with banking regulations, policies, and market trends is crucial to ensuring compliance and maximizing business growth. This role also includes detailed reporting on deposit mobilization and market activity, along with addressing client inquiries swiftly to uphold high levels of customer satisfaction. The candidate’s ability to work collaboratively with various departments and deliver tailored banking solutions underpins their success in contributing to the overall objectives of NRSP Microfinance Bank Limited.

Responsibilities

• Achieve assigned monthly deposit targets by implementing effective client engagement and acquisition strategies.
• Identify and approach potential new clients to expand the deposit base through current and savings accounts as well as term deposits.
• Establish and nurture long-term relationships with deposit clients to maintain high levels of satisfaction and loyalty.
• Maintain a well-balanced mix of deposit products to diversify risk and optimize returns for the bank.
• Gather and analyze market feedback to provide management with insights on competitor products and services.
• Collaborate with internal teams to develop and deliver seamless banking solutions tailored to individual client requirements.
• Regularly monitor client portfolios to identify and execute cross-selling and upselling opportunities.
• Promptly resolve client inquiries and problems to ensure excellent customer service and client retention.
• Keep up-to-date with changes in banking regulations, policies, and industry trends to ensure all activities are compliant and in line with best practices.
• Conduct regular follow-ups with clients to maintain strong engagement and respond to evolving financial needs.
• Prepare comprehensive reports detailing deposit mobilization progress and market activities for management review.
• Undertake additional tasks or projects assigned by management to support broader business goals.

Experience

3 Years

Apply By

Nov 19, 2026

Required Skills

• Client Relationship Management
• Sales and Business Development
• Customer Service
• Financial Product knowledge

Nice to Have Skills

• Product and service knowledge
• Market Analysis
• Communication
• Problem Solving