Call Center Verifier – US Auto, ACA & Home Campaigns (Full-Time)
Reivas
PKR 60,000 • Published Date: • Rawalpindi, Pakistan (On-Site)
Description
Reivas is seeking dedicated full-time Call Center Verifiers to support our growing US Auto Insurance, ACA, and Home Services campaigns. As a verifier, you will play a critical role in ensuring that callers meet the specific qualification criteria before being transferred to buyers. This accuracy directly influences revenue, as it determines whether transfers are billed or rejected. The ideal candidate has at least one year of call center experience, strong communication skills, and familiarity with US insurance and home services campaigns. You will work in a fast-paced environment, maintaining careful attention to detail and delivering scripts with compliance and clarity. In this role, you will not manage a team but are expected to maintain a calm and professional phone presence, apply call handling techniques, and utilize telephony systems like Convoso or VICIdial efficiently. You will be responsible for verifying caller information such as state, date of birth, coverage, and homeowner status, delivering consent disclosures, and transferring qualified callers smoothly. Accurate logging of outcomes and adherence to accept rate standards are essential to success in this position.
Responsibilities
- Verify caller information according to campaign-specific criteria, including geographic location, date of birth, insurance coverage status, and homeownership status.
- Deliver consent and disclosure language clearly and accurately, following script guidelines and compliance requirements.
- Conduct thorough validation of callers before transferring them to buyers to ensure quality leads and optimize revenue generation.
- Log each interaction and outcome meticulously in the system to support accurate billing and campaign performance tracking.
- Maintain a high accept rate by meeting or exceeding buyer quality standards through careful screening and verification processes.
- Operate dialer and telephony systems such as Convoso, VICIdial, or Ringba effectively to manage call flow and workload volumes.
- Demonstrate a calm, clear, and neutral English phone presence to maintain professionalism and enhance caller experience.
- Adhere strictly to compliance policies, including TCPA regulations and call recording requirements, to minimize legal risks.
- Resolve any problems or objections during calls with tact and skill to ensure caller cooperation and data accuracy.
- Support steady campaign performance by consistently applying best practices for call handling and verification procedures.
- Collaborate with team members and management by providing feedback on campaign challenges and opportunities for quality improvements.
Experience
1 Year
Apply By
Required Skills
- Communication Skills
- Compliance Adherence
- Call handling techniques
- Problem Resolution
- Telephony systems
- Quality Assurance
- Attention to detail
- Customer Verification
- Regulatory Compliance
Nice to Have Skills
- Data Logging