Sales and Booking Manager

Description

Saleem Fabrics is seeking a dedicated and experienced Sales and Booking Manager to oversee customer interactions and manage the booking process efficiently. The ideal candidate will possess strong communication skills and a thorough understanding of men’s tailoring, garment retail, or made-to-measure clothing. This role demands a professional who can take accurate measurements, offer tailored product recommendations, and ensure a seamless customer experience from inquiry through order completion. The candidate will lead a team of two, ensuring high standards of customer service and efficient booking management in a dynamic retail environment. The Sales and Booking Manager will act as the primary point of contact for customers, assisting with product selections, explaining fabric and fitting details, coordinating with tailoring and production teams, and managing fitting sessions and alterations. Responsibility also includes maintaining accurate booking records, following up on orders, handling customer inquiries and complaints professionally, and driving the achievement of sales and booking targets. This role requires a proactive individual capable of thriving in a fast-paced environment while maintaining a polished professional appearance and excellent interpersonal skills.

Responsibilities

• Greet and assist customers in a professional and courteous manner.
• Understand customer needs to recommend appropriate products and services.
• Take precise body measurements according to company and tailoring standards.
• Manage customer orders efficiently and maintain accurate booking records.
• Communicate fabric choices, stitching options, fitting procedures, and delivery timelines clearly to customers.
• Coordinate closely with tailors, master craftsmen, and internal departments to ensure timely and quality order completion.
• Organize and oversee trial fitting sessions, noting necessary alterations and ensuring customer satisfaction.
• Follow up rigorously on pending orders to guarantee timely delivery and customer fulfillment.
• Address and resolve customer queries and complaints promptly and professionally.
• Lead and supervise a team of two personnel, ensuring smooth daily operations and high service standards.
• Achieve or exceed assigned sales and booking targets through active engagement and customer relationship management.
• Maintain a professional appearance and uphold the company’s customer service standards at all times.
• Adapt quickly to the fast-paced retail environment while managing multiple responsibilities effectively.

Experience

2 Years

Apply By

Oct 16, 2026

Required Skills

• Communication
• Measurement Taking
• Tailoring Knowledge
• Customer Service

Nice to Have Skills

• Sales Strategy Development
• Customer Relationship Management
• Booking Management
• Team Leadership
• Order Coordination
• Problem Solving