Customer Service & Rental Sales Representative

Description

Team X-Treme Rentals is seeking a dedicated Customer Service & Rental Sales Representative to deliver exceptional support and drive sales in a high-paced rental environment. This role centers on communicating clearly in fluent English with US customers to address inquiries, resolve concerns, and create positive rental experiences. The ideal candidate demonstrates confidence, professionalism, and effective problem-solving skills while working Houston-based shifts. The representative will play a vital role in boosting revenue through upselling rental products, service upgrades, and additional offerings. Collaboration with the Houston operations team is essential to ensure seamless service delivery. Candidates should have at least two years of relevant customer service or sales experience and a clear US or UK English accent to connect effectively with the customer base. Although this role does not involve managing a team, strong individual performance and a customer-first approach are imperative.

Responsibilities

• Communicate effectively with US customers using fluent and professional English to address rental inquiries and issues.
• Handle customer questions, concerns, and complaints professionally to ensure customer satisfaction and retention.
• Resolve rental-related problems swiftly, maintaining a positive customer experience throughout all interactions.
• Promote and upsell rental products, including upgrades and additional services, to maximize revenue.
• Maintain thorough product knowledge to confidently present benefits and features to customers.
• Utilize call center technology efficiently to manage customer communications and service processes.
• Coordinate proactively with the Houston operations team to support rental logistics and customer requests.
• Demonstrate excellent time management skills to handle multiple customer interactions promptly and effectively.
• Apply conflict resolution skills to de-escalate difficult situations and find satisfactory solutions for customers.
• Continuously improve sales techniques focusing on upselling strategies to enhance overall rental profitability.

Experience

2 Years

Apply By

Oct 15, 2026

Required Skills

• Customer Relationship Management
• Communication Skills
• Conflict Resolution
• Upselling techniques
• Time management
• Call Center Technology
• Upselling Strategies
• Product Knowledge and Benefits Presentation
• Sales techniques
• Customer Service Best Practices

Nice to Have Skills

• Active Listening