Social Media Sales Executive

Description

Techloset is seeking a dynamic Social Media Sales Executive to join our team in Faisalabad. This full-time on-site role requires a highly motivated individual who excels at engaging with customers on WhatsApp and Instagram, converting casual inquiries into confirmed sales. The ideal candidate will have strong written communication skills in both Urdu and English, a persuasive yet customer-first sales approach, and the ability to juggle multiple live chats effectively. This position focuses on managing the entire sales conversation end-to-end, addressing customer concerns, tracking leads meticulously, and meeting sales conversion targets. Being based in Faisalabad or willing to relocate is essential for this role. As a Social Media Sales Executive at Techloset, you will represent a premium gifting brand specializing in handcrafted bouquets, luxury gift boxes, and curated hampers. You will play a vital role in enhancing our customer experience by responding promptly and warmly to potential buyers, guiding undecided customers toward making purchases, and driving sales numbers through effective upselling and follow-ups. Collaboration with internal teams will be essential to ensure smooth order customization, confirmation, and delivery scheduling, thus ensuring high customer satisfaction and repeat business.

Responsibilities

• Respond promptly and warmly to customer inquiries and leads on WhatsApp and Instagram, maintaining brand-consistent communication.
• Engage with undecided buyers by addressing price objections, delivery concerns, and hesitations to convert them into confirmed orders.
• Manage multiple live chats concurrently, ensuring that every warm lead is tracked and nurtured until closed or deemed inactive.
• Upsell and suggest product add-ons or bundles naturally and respectfully, avoiding overly pushy tactics.
• Coordinate seamlessly with internal teams for order confirmation, customization requests, and delivery timing to provide a smooth customer experience.
• Maintain accurate records of all sales conversations and track progress towards conversion goals.
• Meet and exceed personal sales conversion targets by leveraging effective sales communication and persuasion skills.
• Demonstrate excellent written communication skills in both Urdu and English, tailoring sales messages to suit diverse customer profiles.
• Adapt quickly to changing customer needs and feedback by providing timely and relevant responses.
• Contribute to continuous improvement of sales processes and customer interaction strategies.

Experience

1 Year

Apply By

Oct 22, 2026

Required Skills

• written communication Urdu
• Written Communication English
• Sales Communication
• Instagram Sales
• WhatsApp Sales
• managing multiple chats
• Persuasion
• Customer Service
• Lead Tracking

Nice to Have Skills

• Upselling techniques
• Order Coordination