Customer Service & Telemarketing Executive

Description

The Customer Service & Telemarketing Executive at 19 Liter Mineral Water Company plays a pivotal role in driving sales and enhancing customer satisfaction. This position focuses on engaging prospective customers through telemarketing activities, effectively communicating the company’s products, and generating qualified leads to support the sales pipeline. The role requires excellent communication skills, a customer-centric approach, and the ability to manage multiple calls efficiently. This full-time, remote position welcomes fresh candidates with up to two years of relevant experience and encourages a proactive attitude toward meeting sales targets and resolving customer inquiries promptly. In this position, the Executive supports both customer service and telemarketing functions. On the customer service side, the role involves handling customer queries, addressing concerns, and maintaining positive client relations. For telemarketing, the primary responsibility is to initiate outbound calls, present compelling sales pitches, and qualify leads through effective questioning. The Executive works independently without team management responsibilities but collaborates closely with the sales and marketing departments to align communication strategies and improve outreach success.

Responsibilities

• Conduct outbound telemarketing calls to prospective customers to introduce and promote the company’s mineral water products.
• Generate and qualify leads by evaluating potential customers’ interests and purchasing needs.
• Deliver persuasive and clear sales pitches tailored to different customer profiles and objections.
• Respond promptly and professionally to customer inquiries, providing accurate information about products, pricing, and service policies.
• Maintain detailed records of calls, customer interactions, and lead status in the customer relationship management system.
• Achieve monthly sales targets and contribute to the company’s overall revenue goals through consistent lead conversion.
• Collaborate with the marketing team to implement telemarketing campaigns and share customer feedback for continuous improvement.
• Identify opportunities to upsell or cross-sell additional products based on customer preferences and history.
• Stay updated on company products, market trends, and competitor activities to position offerings effectively.
• Adhere to company policies, compliance regulations, and quality standards in all customer interactions.

Experience

1 Year

Apply By

Nov 12, 2026

Required Skills

• Telemarketing Techniques
• Lead Generation
• Sales Pitching
• Lead Qualification Techniques
• Customer Relationship Management
• Effective Communication

Nice to Have Skills

• Listening Skills
• Time management
• Problem Solving
• Sales Process Knowledge