Customer Service Associate

Description

Dyot is seeking an experienced Customer Service Associate to join their team in Lahore, Pakistan. This full-time role involves managing customer inquiries and providing exceptional support across various platforms including Instagram, Facebook, WhatsApp, website chat, and phone calls. The ideal candidate will have 3 to 7 years of relevant customer service experience, preferably within the fashion industry, with a focus on clothing, designer wear, or luxury and customized outfits. Strong written and verbal English skills along with excellent typing abilities are essential for responding promptly and clearly to customer requests and concerns. In this role, the Customer Service Associate does not manage a team but acts as a vital point of contact for customers, addressing their questions about products, pricing, orders, customization, payments, and deliveries. The position also requires handling complaints with professionalism and collaborating with internal departments to ensure timely resolution. The candidate must demonstrate strong communication, problem-solving, multitasking, and complaint-resolution skills. Experience interacting with international customers and managing social media inquiries is a valuable advantage for success in this role.

Responsibilities

• Respond promptly and politely to customer inquiries regarding products, pricing, orders, customization options, payments, and deliveries through multiple communication channels such as social media, website chat, and phone calls.
• Ensure all customer communications are clear, professional, and demonstrate excellent written and verbal English proficiency while maintaining high service standards.
• Manage and process customized clothing orders accurately, including recording measurements and design preferences to deliver a personalized customer experience.
• Handle customer complaints effectively by listening empathetically, identifying the issue, and coordinating with relevant internal teams to provide timely and satisfactory solutions.
• Maintain organized records of all inquiries and orders to follow up on pending cases and ensure complete customer satisfaction.
• Work closely with marketing and production teams to stay informed about new products and promotions to provide accurate information to customers.
• Support international customers by understanding their unique needs and ensuring smooth communication despite potential cultural and language differences.
• Maintain multitasking capabilities by managing diverse customer interactions across different platforms simultaneously without compromising service quality.
• Identify common customer issues and relay feedback to internal teams to contribute toward continuous service improvement.
• Stay up-to-date with the latest developments in the fashion industry, particularly in women’s designer wear and customized apparel, to provide knowledgeable assistance to customers.

Experience

3 Years

Apply By

Dec 5, 2026

Required Skills

• Excellent written and verbal English
• Customer Service
• Complaint Handling
• Problem Solving
• Communication
• Typing Skills
• Order Management
• Customer Inquiry Management

Nice to Have Skills

• Multitasking
• Social Media Customer Support
• Handling international customers
• Knowledge of women's clothing and designer wear