Order Booker
Adivate
Published Date: • Karachi, Pakistan (On-Site)
Description
Join Adivate as an Order Booker, where you play a crucial role in driving sales and managing customer orders within the FMCG sector. This role focuses on maintaining strong relationships with retail clients by efficiently managing order entries and ensuring timely delivery while using mobile order booking technology. You will be responsible for covering daily routes with a team of 15 persons, ensuring smooth operations and meeting sales targets effectively. Your punctuality, honesty, and familiarity with the local markets in Karachi are essential to maximize business growth and customer satisfaction. As an integral member of the field sales team, you utilize your knowledge of retail order booking and route management to expand the customer base and promote our cleaning products efficiently. You engage with shop owners and market stakeholders in your area to negotiate orders, facilitate payment recovery, and provide excellent customer service. Strong communication skills in Urdu and the ability to work independently with your own motorbike and smartphone will ensure your success in this role. The compensation package includes salary, commission, and petrol allowance, rewarding your diligent efforts and contribution to the company.
Responsibilities
- Manage daily order entries using the mobile order booking application accurately and promptly.
- Maintain and develop relationships with retail customers to encourage repeat business and ensure high customer satisfaction.
- Plan and execute daily routes efficiently to cover all assigned shops and markets within Karachi.
- Lead and coordinate a team of 15 order bookers, providing guidance, monitoring performance, and supporting their development.
- Negotiate effectively with customers to secure orders and resolve any issues related to payments or delivery schedules.
- Recover payments from customers diligently to maintain healthy cash flow for the company.
- Employ excellent customer service skills to handle inquiries, promote products, and address any concerns or complaints.
- Utilize local market knowledge to identify new sales opportunities and increase penetration within the assigned territory.
- Report regularly on sales metrics, route performance, and team progress to management to inform strategic decisions.
- Adhere to company policies regarding punctuality, honesty, and professional conduct while representing Adivate in the field.
Experience
2 Years
Apply By
Required Skills
- Order Entry
- Customer Service
- Field Sales
- Retail Order Booking
- FMCG Sales
- Route Management
- Negotiation
Nice to Have Skills
- Payment Recovery
- Mobile Order Booking App
- Team Leadership
- Time management
- Communication Skills
- Local Market Knowledge