Order Booker
Adivate
Published Date: • Karachi, Pakistan (On-Site)
Description
Adivate is seeking an experienced Order Booker to oversee order processing operations while managing a team of 20 individuals. The ideal candidate possesses strong knowledge of order processing and point-of-sale (POS) systems and excels in providing excellent customer service. This role requires a dedicated professional who ensures accurate and timely handling of orders, payment processing, and maintaining detailed product knowledge to support customers throughout the purchasing process. The Order Booker leads and coordinates the team to meet company goals, foster efficiency, and maintain high-quality service standards. The role demands strong organizational skills, attention to detail, and the ability to resolve issues promptly. The candidate must have at least two years of experience in order processing or a related field and demonstrate proficiency in POS systems and payment procedures. Effective management and communication skills are essential to inspire and guide team members toward success.
Responsibilities
- Manage and supervise a team of 20 order processing staff to ensure smooth daily operations and achieve performance targets.
- Oversee the entire order booking process including capturing, reviewing, and confirming customer orders accurately.
- Utilize point-of-sale (POS) systems efficiently to process orders, handle payments, and manage customer information securely.
- Provide expert guidance and support to the team on product knowledge and order processing protocols to enhance customer satisfaction.
- Monitor payment processing activities to ensure accuracy and compliance with company policies and financial regulations.
- Develop and implement workflow improvements aimed at increasing operational efficiency and reducing processing errors.
- Address and resolve customer inquiries, complaints, and order issues tactfully and promptly to maintain high customer service standards.
- Train, mentor, and conduct performance evaluations for team members to foster professional growth and accountability.
- Coordinate with other departments such as inventory, sales, and finance to ensure seamless order fulfillment and reporting.
- Maintain detailed records and reports related to orders, payments, and team performance for management review.
- Ensure compliance with all health, safety, and regulatory guidelines relevant to order processing and customer transactions.
Experience
2 Years
Apply By
Required Skills
- order processing
- Point-of-sale (POS) Systems
- Customer Service
- Product Knowledge
- Payment Processing
- Team Management
Nice to Have Skills
- Communication
- Problem Solving
- Time management
- Conflict Resolution