Umrah Sales Caller

Description

Afaaq Travels Holidays is seeking a dedicated Umrah Sales Caller to join our sales team. The ideal candidate possesses a minimum of two years of experience in Umrah sales with strong knowledge of Umrah packages. This role involves conducting outbound calls to prospective clients, providing detailed information about Umrah travel packages, and effectively managing the sales process to convert leads into confirmed bookings. The position does not involve managing a team but requires excellent communication skills and a customer-focused approach to help travelers choose the best offerings that meet their needs. The candidate will also maintain up-to-date knowledge of hotel accommodations, room types, and seasonal pricing to accurately inform customers and maximize sales opportunities. The Umrah Sales Caller plays a critical role in supporting the company’s growth by ensuring outstanding client interactions and timely follow-up. This position demands a thorough understanding of industry trends and competitor offerings to position Afaaq Travels Holidays as a preferred provider. The successful candidate will use persuasive communication and product expertise to assist customers through the sales funnel, record detailed customer data, and work closely with the operations team to ensure seamless booking experiences. By managing multiple outbound calls and lead follow-ups daily, the Umrah Sales Caller helps maximize sales conversion and customer satisfaction.

Responsibilities

• Make outbound sales calls to prospective customers interested in Umrah travel packages.
• Explain and present detailed information on Umrah packages including pricing, hotel options, and seasonal rates.
• Follow up with leads and existing customers to answer queries, resolve concerns, and encourage package bookings.
• Maintain comprehensive and accurate records of customer interactions, sales progress, and feedback in the company database.
• Stay updated on current Umrah package configurations, including hotel accommodations, different room types, and seasonal pricing changes.
• Collaborate with internal teams such as operations and marketing to ensure consistent package descriptions and up-to-date promotional offers.
• Identify customer needs and provide customized solutions to maximize customer satisfaction and increase sales.
• Manage multiple customer calls daily while achieving or exceeding monthly sales targets.
• Provide feedback on customer preferences and market trends to help improve product offerings and sales strategies.
• Ensure compliance with company policies and ethical sales practices at all times.

Experience

2 Years

Apply By

Nov 30, 2026

Required Skills

• Umrah package knowledge
• Outbound Sales Calling
• Sales follow-up
• Hotel, Room-Type, and Seasonal Pricing Configuration
• Customer Service
• Sales techniques

Nice to Have Skills

• CRM Software
• Communication