Travel & Ticketing Agent AND Umrah Consultant

Description

Air Ticket is seeking a dedicated Travel & Ticketing Agent and Umrah Consultant to assist clients with booking flights and planning their Umrah journeys. This role involves interacting directly with customers to provide information, answer inquiries, and efficiently book local and international flight tickets. The ideal candidate has strong communication skills, a minimum of intermediate education, and experience with airline ticketing or travel agencies. Familiarity with Global Distribution Systems such as Sabre or Amadeus will be highly valued. This role does not involve managing a team but requires the ability to work independently and deliver exceptional customer service. The Travel & Ticketing Agent will be responsible for facilitating flight searches, fare quotations, ticket issuance, and managing ticket modifications including cancellations and refunds. The position requires basic computer literacy, proficiency with common communication tools like email and WhatsApp, and a customer-focused approach to support travelers in their journey planning. With five years of industry experience preferred, the candidate will contribute to Air Ticket’s goal of providing seamless travel arrangements and expert Umrah consultation.

Responsibilities

• Respond promptly and professionally to customer inquiries regarding domestic and international flight tickets.
• Assist clients with flight searches, fare quotations, bookings, and issuance of airline tickets, ensuring accuracy and attention to detail.
• Manage ticket changes, cancellations, refunds, and other related queries efficiently and according to airline policies.
• Provide expert guidance to customers planning their Umrah trips, including travel routes, visa requirements, and accommodation suggestions.
• Maintain up-to-date knowledge of airline schedules, fares, and promotions to offer competitive travel options.
• Use Global Distribution Systems (GDS) such as Sabre or Amadeus to book flights and manage reservations accurately.
• Communicate clearly with customers using various platforms including email, WhatsApp, and phone to provide information and resolve issues.
• Keep detailed records of bookings and transactions to ensure accurate documentation and reporting.
• Collaborate with airline representatives and travel partners to resolve booking problems and provide timely solutions.
• Follow company policies and procedures to maintain compliance with travel industry standards and regulations.
• Assist in developing and maintaining relationships with frequent travelers and key clients to encourage repeat business.
• Continuously update knowledge about changes in the travel industry, including new airlines, route adjustments, and travel advisories.
• Support customers by answering their questions about travel documentation and assistance with visa processing where applicable.
• Demonstrate patience and professionalism when handling challenging or complex customer service situations.
• Utilize Microsoft Office and other software tools for daily administrative activities and communication.
• Ensure all travel bookings comply with customer budgets and preferences while maximizing available travel options.
• Complete all tasks with a focus on accuracy, efficiency, and high-quality customer service.
• Participate in occasional training sessions to improve technical skills and travel industry knowledge.

Experience

5 Years

Apply By

Dec 7, 2026

Required Skills

• Airline Reservations And Ticketing
• Customer Service
• Communication
• Global Distribution Systems (Sabre, Amadeus)
• Booking Management
• Fare Quotation
• Ticketing Rules And Regulations
• Flight Schedule Knowledge

Nice to Have Skills

• Microsoft Office
• Basic Computer Literacy
• Problem Solving
• Time management