Customer Service Officer

Description

AJ Express seeks a dedicated Customer Service Officer to join its team and enhance the client experience by delivering exceptional support. This role involves managing a team of five individuals to ensure efficient handling of customer inquiries, resolving issues promptly, and maintaining high customer satisfaction levels. The position requires at least one year of experience in customer service or a related field, emphasizing effective communication and meticulous documentation of customer interactions. The Customer Service Officer is responsible for overseeing daily operations within the customer service department, providing guidance and support to team members, and implementing strategies to improve service quality. The role requires strong organizational skills to document interactions clearly and accurately while ensuring that the team meets performance targets and upholds company standards. This position plays a vital role in fostering positive relationships with customers and supporting the ongoing growth of AJ Express.

Responsibilities

• Lead and manage a team of five customer service representatives, providing coaching and support to enhance their performance.
• Handle customer inquiries and complaints efficiently to ensure prompt resolution and customer satisfaction.
• Document all customer interactions accurately and comprehensively according to company policies.
• Develop and implement processes to improve the quality of customer service and streamline operations.
• Monitor team performance, identify areas for improvement, and provide feedback and training as needed.
• Collaborate with other departments to address customer concerns and improve service delivery.
• Maintain a thorough understanding of AJ Express products and services to assist customers effectively.
• Prepare reports on customer service metrics and team performance for management review.
• Ensure compliance with company policies, procedures, and relevant regulations concerning customer service.
• Promote a positive and professional team environment that supports company values.

Experience

1 Year

Apply By

Dec 1, 2026

Required Skills

• Customer Interaction
• Documentation
• Team Management
• Communication
• Problem Solving

Nice to Have Skills

• Time management