Customer Services Exectives / Fashion Consultants

Description

Akbar Aslam Clothing Company is seeking dedicated Customer Services Executives and Fashion Consultants to provide outstanding service and expert fashion guidance to our clientele. This role focuses heavily on enhancing customer satisfaction by leveraging deep fashion and product knowledge along with strong customer relationship management skills. Candidates will interact with customers daily, understanding their preferences, answering queries, recommending suitable products, and helping create a seamless shopping experience in the women's clothing segment. The ideal candidate holds at least a Bachelor's degree, preferably in Fashion Design, and possesses 1 to 3 years of experience in customer service within the fashion industry, particularly with women's clothing brands. Strong communication and interpersonal skills are crucial to cultivating positive customer relationships and maintaining the professional image of our brand. Although this position does not involve team management, it demands high levels of confidence, professionalism, and commitment to delivering excellent customer service at all times.

Responsibilities

• Greet and assist customers promptly and professionally to create a welcoming shopping environment.
• Demonstrate thorough knowledge of Akbar Aslam’s fashion products, trends, and collections to provide expert advice tailored to customer preferences.
• Build and maintain strong relationships with customers using effective customer relationship management techniques.
• Identify customer needs and recommend suitable fashion items, upselling and cross-selling products to maximize sales opportunities.
• Handle customer inquiries, complaints, and feedback courteously and efficiently to ensure satisfaction and loyalty.
• Collaborate with the sales team to achieve individual and store sales targets.
• Maintain store appearance and merchandising standards to ensure an appealing and organized presentation of products.
• Stay updated on latest fashion trends, product launches, and promotional activities to share relevant information with customers.
• Record and document customer interactions and transactions accurately using company CRM systems.
• Participate in product training and development sessions to enhance knowledge and selling skills.
• Maintain a professional and polished appearance that reflects the brand’s image at all times.
• Support inventory activities, such as stock replenishment, to ensure product availability on the sales floor.

Experience

1 Year

Apply By

Nov 23, 2026

Required Skills

• Customer Service
• Sales
• Communication
• Interpersonal skills

Nice to Have Skills

• Fashion And Product Knowledge
• Customer Relationship Management (CRM)
• Product Merchandising
• Retail Sales Techniques