Floor Manager

Description

Al Fatha Supermarket is seeking an experienced Floor Manager to oversee daily operations on the supermarket floor. The ideal candidate has at least nine years of experience in the supermarket industry, including five years in a supervisory or managerial role. This position requires excellent communication skills to effectively coordinate activities, manage customer interactions, and ensure smooth workflow across all departments. The Floor Manager is responsible for leading and motivating a team of 23 employees to maintain high standards of service, cleanliness, and product presentation throughout the store. The Floor Manager plays a critical role in achieving the supermarket’s operational goals by supervising cash handling procedures, reconciling transactions, and monitoring inventory levels to prevent stock shortages or excess. This role demands a proactive individual who can address challenges promptly, maintain a positive work environment, and ensure compliance with company policies and safety regulations. Experience in the supermarket sector is highly preferred to understand the unique demands and customer expectations in retail grocery environments.

Responsibilities

• Supervise and lead a team of 23 staff members to ensure efficient store operations.
• Manage cash handling processes and perform daily reconciliation to maintain financial accuracy.
• Monitor the floor to ensure that all sections are clean, well-stocked, and organized according to company standards.
• Coordinate with different departments to facilitate smooth workflow and timely replenishment of products.
• Provide clear communication and instructions to staff to ensure excellent customer service and satisfaction.
• Address and resolve customer complaints or issues in a professional and timely manner.
• Train new employees and provide ongoing development opportunities to existing team members.
• Ensure compliance with health, safety, and sanitation standards in the supermarket environment.
• Conduct regular performance reviews and provide feedback to team members to encourage growth and accountability.
• Implement store policies and procedures while continuously seeking improvements in operational efficiency.
• Maintain accurate records of transactions, inventory changes, and staff attendance.
• Report daily operational issues, staff performance, and inventory levels to senior management.
• Plan and manage staff schedules to optimize coverage during peak and off-peak hours.
• Support loss prevention initiatives to reduce shrinkage and safeguard company assets.

Experience

9 Years

Apply By

Dec 14, 2026

Required Skills

• Cash handling and reconciliation
• Customer Service
• Team Management
• Communication Skills

Nice to Have Skills

• Inventory Management
• Conflict Resolution
• Scheduling
• Health and safety compliance