IT Assistant
Al Riaz Chemicals
PKR 80,000 • Published Date: • Karachi, Pakistan (On-Site)
Description
Al Riaz Chemicals is seeking a dedicated IT Assistant to provide essential technical support and assistance to ensure the smooth operation of the company's IT infrastructure. The IT Assistant plays a critical role in identifying, diagnosing, and resolving hardware and software issues promptly to minimize downtime and maintain business continuity. This position demands a proactive and detail-oriented professional who can independently handle various IT support tasks and collaborate effectively with the IT department to uphold optimal network and system performance. The ideal candidate holds a bachelor's degree and brings at least two years of experience in IT support. They possess strong skills in hardware and software troubleshooting, network connectivity diagnostics, software installation, and system maintenance. Though this role does not involve managing a team, it requires excellent communication and problem-solving skills to assist users effectively and ensure timely resolution of technical problems. The IT Assistant at Al Riaz Chemicals is committed to supporting the organization’s IT infrastructure with reliability and professionalism.
Responsibilities
- Provide first-level technical support by diagnosing and resolving hardware, software, and network-related issues promptly to minimize downtime.
- Assist in the installation, configuration, and maintenance of computer systems, software, and peripheral devices across the organization.
- Monitor and maintain network connectivity to ensure stable and reliable access for users, promptly addressing any connectivity issues.
- Collaborate with the IT department to support system upgrades, software deployments, and patch management activities.
- Perform routine maintenance tasks, including system backups, virus scans, and software updates to maintain security and performance.
- Document technical issues, resolutions, and procedures to build a comprehensive knowledge base for future reference and training.
- Respond promptly to user requests for IT assistance and provide clear guidance and support to non-technical users.
- Maintain inventory of IT equipment and software licenses to ensure adequate resources and compliance with organizational policies.
- Assist with network administration duties such as monitoring network traffic, managing user accounts, and troubleshooting connectivity problems.
- Ensure adherence to company IT policies and industry best practices in all support activities to maintain data security and operational efficiency.
Experience
2 Years
Apply By
Required Skills
- Hardware and Software Troubleshooting
- Network connectivity diagnostics
- Network Administration
- Software Installation
- System Maintenance
- Technical Support
Nice to Have Skills
- IT Infrastructure Management
- Incident Documentation
- User Support