Alfaty Job

Alfath Sialkot

PKR 50,000 • Published Date: • Sialkot, Pakistan (On-Site)

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Description

Alfath Sialkot is seeking a motivated and detail-oriented professional for the Alfaty Job role. The ideal candidate will have at least one year of experience and possess strong skills in Customer Relationship Management. This position involves managing a small team of two individuals, requiring effective leadership and communication skills. The role focuses on building and maintaining positive relationships with customers to enhance satisfaction and loyalty. Working closely with the team, the candidate will ensure excellent client service and contribute to the company’s growth.

Responsibilities

Oversee daily team operations to ensure efficient management of customer relationships.

Develop and implement strategies that improve customer satisfaction and retention.

Lead, guide, and motivate a team of two to meet departmental goals and individual objectives.

Handle customer inquiries, complaints, and feedback promptly and professionally.

Maintain accurate records of customer interactions and transactions using CRM tools.

Collaborate with other departments to enhance customer service and resolve issues effectively.

Monitor team performance and provide coaching or training as necessary to improve skills.

Analyze customer data to identify trends and opportunities for service improvements.

Ensure compliance with company policies and industry regulations related to customer management.

Prepare regular reports on team performance, customer feedback, and service metrics for management review.

Experience

1 Year

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Required Skills

Nice to Have Skills