Travel Desk Officer

Description

The Travel Desk Officer at Alm Group plays a vital role in managing and coordinating all aspects of corporate travel arrangements to ensure a seamless and efficient travel experience for employees and clients. This position involves handling travel bookings, coordinating with airlines, hotels, and ground transportation providers, and managing travel-related documentation. The officer is responsible for maintaining accurate travel records and assisting in the processing of travel expenses and invoices. This role requires strong organizational skills, attention to detail, and proficiency in travel management systems to support the company's travel needs effectively. The Travel Desk Officer typically has at least two years of experience in travel coordination and does not manage a team but collaborates closely with various internal departments and external vendors to deliver excellent travel services. The role demands a proactive approach to managing corporate travel logistics and ensuring compliance with company policies and travel regulations. The Travel Desk Officer continuously monitors travel trends and vendor performance to optimize travel solutions and cost savings. Strong communication skills are essential for liaising with travel service providers and internal stakeholders. This position requires the ability to handle multiple travel requests simultaneously, address travel issues promptly, and maintain confidentiality regarding travel plans and sensitive information. The Travel Desk Officer also supports visa and travel documentation processing, ensuring all necessary approvals and paperwork are in place before travel.

Responsibilities

• Coordinate and process corporate travel bookings, including flights, hotels, and ground transportation according to company policies.
• Manage travel reservations using corporate travel management systems, ensuring accuracy and timeliness.
• Liaise with airlines, hotels, transport providers, and travel agencies to negotiate rates and secure reliable services.
• Process travel-related invoices and expenses, verifying documentation and ensuring compliance with financial policies.
• Assist employees and clients with visa applications, travel documentation, and any special travel requirements.
• Maintain and update accurate travel records and reports for monitoring travel activities and expenses.
• Provide timely support and resolution for travel disruptions, cancellations, or emergencies.
• Stay informed about travel regulations, visa requirements, and destination-specific travel advisories.
• Collaborate with various departments to plan and optimize business travel itineraries.
• Monitor vendor performance and review service level agreements to ensure quality of travel services.
• Promote cost-effective travel solutions and identify opportunities for travel expense reduction.
• Ensure confidentiality and security of travel information and related documents.
• Support audit processes by maintaining thorough travel documentation and records.

Experience

2 Years

Apply By

Dec 2, 2026

Required Skills

• Travel booking and reservation management
• Airline, Hotel, And Ground Transportation Coordination
• Corporate Travel Management Systems
• Travel Expense And Invoice Processing
• Visa And Travel Documentation Coordination

Nice to Have Skills

• Customer Service
• Communication Skills
• Time management
• Problem Solving