Customer Service Representative (Female)

Description

Amanah Group of Companies seeks a skilled Customer Service Representative to join our team remotely. This role requires a confident and professional individual with excellent English communication skills to handle customer enquiries efficiently for our UK-based international clientele. The ideal candidate brings at least three years of experience in customer service or related fields, thrives in a remote work environment, and possesses strong problem-solving and interpersonal skills. This position does not involve managing a team but requires the ability to work independently while maintaining high-quality customer interactions. In this role, you deliver outstanding service by responding promptly to customer concerns, processing orders, and maintaining accurate records. You become the primary point of contact for UK customers, ensuring their needs are met with professionalism and care. Your ability to listen actively and resolve issues within company guidelines helps uphold the company’s reputation for excellence, while your proactive approach to escalation ensures complex queries receive proper attention.

Responsibilities

• Handle incoming calls from UK-based customers efficiently and professionally.
• Respond promptly and courteously to customer enquiries, concerns, and complaints.
• Resolve customer issues effectively, following established company policies and guidelines.
• Maintain and accurately update customer records and order information.
• Identify when to escalate complex or unresolved issues to the appropriate department.
• Deliver consistent, high-quality customer service to maximize customer satisfaction and loyalty.
• Communicate clearly and confidently with customers using excellent spoken and written English.
• Utilize problem-solving skills to manage challenging customer interactions and find suitable resolutions.
• Work independently in a remote setting while managing time and tasks effectively.
• Ensure compliance with company standards and data protection policies when handling customer information.

Experience

3 Years

Apply By

Nov 16, 2026

Required Skills

• Customer Communication
• Active Listening
• Problem Solving
• order processing
• Customer Discovery
• Interpersonal skills
• Telephone Etiquette
• Computer proficiency

Nice to Have Skills

• Time management