Front Desk officer

Description

Amanah Stocks and Commodities is seeking a diligent Front Desk Officer to be the first point of contact for clients and visitors. The ideal candidate is proficient in customer service and has experience in appointment scheduling, multitasking, data entry, and call handling. This position demands excellent organizational skills and the ability to manage multiple tasks simultaneously, ensuring smooth front desk operations within a fast-paced trading environment. The candidate will not be managing a team but will play a crucial role in upholding the company’s professionalism and efficiency in daily interactions. The Front Desk Officer will also be expected to harness their knowledge of forex and commodities trading to better serve and guide clients, ensuring relevant inquiries are addressed accurately. The role involves maintaining a secure and welcoming atmosphere, effectively coordinating appointments, and handling data with confidentiality and precision. An ability to communicate effectively and maintain a calm demeanor under pressure is vital for success in this dynamic financial services setting.

Responsibilities

• Greet and assist clients, visitors, and employees promptly and courteously.
• Manage appointment scheduling with attention to detail, ensuring efficient calendar management.
• Handle incoming calls and direct them to the appropriate departments or personnel professionally.
• Enter and manage data related to client interactions and transactions accurately and confidentially.
• Provide information relating to forex and commodities trading as relevant to client inquiries.
• Maintain the reception area to create a professional and welcoming environment.
• Coordinate with various departments to facilitate smooth client service and operations.
• Ensure compliance with company policies and confidentiality standards, especially regarding sensitive financial information.
• Support administrative tasks such as filing, document preparation, and record keeping as needed.
• Manage multiple tasks simultaneously, prioritizing duties to meet deadlines in a dynamic environment.
• Handle any unexpected front desk issues promptly and escalate them when necessary.
• Maintain security protocols by controlling access to company premises.
• Assist in the preparation and dissemination of client communications and announcements.

Experience

1 Year

Apply By

Nov 13, 2026

Required Skills

• Customer Service
• Appointment Scheduling
• Multitasking
• Data Entry
• Call Handling
• Forex Trading Knowledge
• Commodities Trading Knowledge

Nice to Have Skills

• Communication
• Organization
• Time management