Customer Service Representative females / Sale Agent

Description

Amz Lead is looking for a dedicated Customer Service Representative to join its Lahore, Pakistan operation. This role is ideal for a clear communicator passionate about helping customers by addressing their concerns with accuracy and professionalism. The successful candidate supports customers through various communication channels while maintaining a courteous and professional demeanor. The position emphasizes delivering consistent service experiences by listening carefully, understanding issues, and providing clear guidance following established procedures. This role requires a proactive approach to escalate complex matters and collaborate with the service team to improve customer satisfaction. Experience in sales and upselling techniques is valuable for this position. The Customer Service Representative does not manage a team but plays a critical role as a frontline contact in ensuring timely and helpful customer support. The candidate must work in adherence to quality and confidentiality standards while balancing multiple priorities effectively. This opportunity is based in Lahore and involves working in an office environment, supporting Amz Lead’s commitment to exceptional customer service and continuous improvement.

Responsibilities

• Respond promptly and professionally to customer questions and service requests using the assigned communication channels.
• Listen attentively and identify customer issues accurately, providing clear and precise guidance within the framework of established company procedures.
• Record all customer interactions, actions taken, and follow-up requirements in the designated system to ensure accurate tracking of service activities.
• Escalate complex, unresolved, or sensitive issues to the relevant team and monitor progress until resolution is achieved.
• Maintain a polite, professional, and patient approach when handling multiple customer requests and managing competing priorities.
• Collaborate with colleagues by sharing recurring customer concerns and service feedback to help identify areas for service improvement.
• Adhere strictly to quality assurance and confidentiality guidelines to protect customer information and maintain service standards.
• Support sales efforts by applying sales and upselling techniques to identify opportunities that benefit both the customer and the company.
• Contribute to a positive team environment by fostering cooperation and aligning with organizational goals.
• Stay updated on product knowledge and company policies to provide accurate information and exceptional service consistently.

Experience

1 Year

Apply By

Dec 9, 2026

Required Skills

• Customer Service
• Communication Skills

Nice to Have Skills

• Sales and Upselling Techniques
• Problem Solving
• Time management
• Team Collaboration