Taxi Dispatcher/ Virtual Office clerk, Manager

Description

Aone Taxi is seeking an organized and proactive Taxi Dispatcher/ Virtual Office Clerk, Manager to oversee the everyday operations of the taxi dispatch and virtual office functions. This role demands strong communication skills with an excellent command of English to effectively manage customer interactions, booking activities, and telephone call handling. The ideal candidate will supervise and coordinate a team of 10 staff members, ensuring smooth booking and reservation management, timely responses to client inquiries, and maintaining high-quality customer service standards. In this position, the manager is responsible for managing office administration tasks, organizing paperwork, and utilizing MS Office tools to streamline operations. The candidate will handle all customer calls, process taxi bookings efficiently, and support the team to deliver exceptional service. This role demands effective team leadership, fostering a collaborative work environment, while maintaining meticulous organization of daily office activities.

Responsibilities

• Oversee daily dispatching activities and coordinate bookings to ensure prompt taxi services.
• Manage inbound and outbound telephone calls, providing excellent customer support and assistance.
• Supervise, train, and motivate a team of 10 staff members, ensuring high team performance and engagement.
• Handle booking and reservation management accurately using established procedures.
• Conduct office administrative duties, including organizing paperwork and maintaining records.
• Utilize MS Office applications to prepare reports, track bookings, and manage operational data.
• Maintain effective communication with customers to resolve inquiries and provide timely updates.
• Ensure all customer service interactions adhere to company standards and enhance customer satisfaction.
• Develop and implement effective administrative processes to improve operational efficiency.
• Monitor team performance and provide feedback to facilitate continuous improvement.
• Coordinate schedules and workflow to optimize coverage and resource allocation.
• Maintain confidentiality and security of customer and company information.

Experience

Fresh

Apply By

Nov 21, 2026

Required Skills

• Booking and reservation management
• Telephone and call handling
• Customer Service
• MS Office
• Office Administration
• Team Management
• Organization Skills
• Communication