Online

Description

Ar Digital seeks a dedicated Online professional to manage online customer interactions and social media engagement effectively. This role requires an individual who can deliver excellent customer service through digital platforms and oversee the management of social media channels to enhance the company's online presence. The successful candidate will work closely with a team of five, providing support and guidance to achieve departmental goals and maintain high-quality service standards. In this position, the Online professional is responsible for building strong relationships with customers, addressing inquiries and concerns promptly, and ensuring overall customer satisfaction. Additionally, the role includes overseeing social media activities such as content scheduling, audience engagement, and monitoring performance metrics. The candidate should be adaptable, organized, and skilled in digital communication to contribute to Ar Digital’s growth and reputation effectively.

Responsibilities

• Manage and respond to customer inquiries and feedback across various online platforms promptly and professionally.
• Coordinate and supervise a team of five members to ensure smooth execution of customer service and social media management tasks.
• Develop and implement social media strategies to increase brand awareness and customer engagement.
• Monitor and analyze social media metrics to track performance and optimize campaigns accordingly.
• Maintain consistent and effective communication with customers to resolve issues and answer questions.
• Collaborate with other departments to align social media content with marketing and company objectives.
• Train and support team members to enhance their skills and performance in online customer service and social media management.
• Stay updated with the latest trends and best practices in online customer service and social media management.
• Ensure adherence to company policies and standards in all online interactions and content.
• Report regularly on team performance, social media activities, and customer satisfaction metrics.

Experience

1 Year

Apply By

Dec 2, 2026

Required Skills

• Customer Relationship Management
• Communication Skills
• Team Leadership
• Time management

Nice to Have Skills

• Online customer service
• Social Media Management
• Content Creation