Calling Agent
AS Estimation and Consultants
PKR 40,000 • Published Date: • Lahore, Pakistan (On-Site)
Description
AS Estimation and Consultants is seeking a motivated Calling Agent with at least one year of experience in international campaigns. The ideal candidate excels in handling both inbound and outbound calls, demonstrating strong active listening and cold calling capabilities. This role requires clear and effective communication skills to engage customers and provide excellent service. The Calling Agent will play a crucial role in representing the company by managing client interactions and contributing to the success of diverse campaigns. This position involves working with clients and prospects to understand their needs, respond to inquiries, and deliver information that supports business objectives. Although the role does not involve managing a team, the candidate is expected to operate independently and efficiently while maintaining high-quality communication standards. The Calling Agent must be adaptable, patient, and professional, ensuring customer satisfaction through every conversation.
Responsibilities
- Handle inbound and outbound calls professionally, ensuring a friendly and effective communication experience.
- Engage potential and existing clients through cold calling to generate interest and gather valuable feedback.
- Apply active listening skills to understand client needs and respond appropriately during conversations.
- Maintain detailed and accurate records of all calls, customer interactions, and feedback in the company database.
- Adhere to company policies and campaign guidelines to ensure consistent and compliant communication.
- Manage time efficiently to meet daily call quotas and performance targets.
- Collaborate with team members and supervisors to improve communication strategies and campaign outcomes.
- Provide clear, concise, and accurate information about products, services, or campaigns to customers.
- Handle any customer queries or complaints with professionalism and escalate issues when necessary.
- Continuously update knowledge of company services, products, and industry trends to enhance call quality.
Experience
1 Year
Apply By
Required Skills
- Inbound and Outbound Calling
- Active Listening
- Cold Calling
- Communication Skills
Nice to Have Skills
- Customer Service
- Time management
- Data Entry