Software Implementation & Planning Officer

Description

Ashraf Group of Companies is seeking a highly organized and detail-oriented Software Implementation & Planning Officer with at least three years of experience to manage and coordinate the deployment of ERP and other software systems across multiple departments. This role requires a strong understanding of business processes and the ability to translate these needs into efficient software workflows. The successful candidate will liaise closely with software developers, vendors, and various internal teams including Sales, Purchase, Import, Inventory, Finance, HR, and Production to ensure successful customization, testing, and implementation of systems that support company objectives. The Software Implementation & Planning Officer is responsible for overseeing all aspects of software implementation projects, including planning, documentation, testing, training, and post-implementation support. They will prepare standard operating procedures, ensure data integrity through verification and migration processes, conduct user acceptance testing, and provide user training for smooth adoption. This role requires proactive monitoring of implementation progress, issue resolution, and delivering insightful reports to management to facilitate continuous improvement and system alignment with business goals. Though this position does not involve managing a team, it demands strong coordination skills and collaborative work across departments.

Responsibilities

• Manage and coordinate ERP and software implementation projects across multiple departments, ensuring alignment with business objectives.
• Analyze existing business processes and convert them into effective and scalable software workflows that improve operational efficiency.
• Coordinate system configuration, customization, testing, and rollout with software developers and external vendors.
• Develop, maintain, and track project plans, implementation schedules, and timelines to ensure timely delivery.
• Collaborate with departments including Sales, Purchase, Import, Inventory, Finance, HR, and Production to gather and validate system requirements.
• Identify process gaps and recommend improvements to increase efficiency, accuracy, and automation within existing workflows.
• Prepare comprehensive standard operating procedures (SOPs), process flows, user guides, and other system documentation to support implementation and user adoption.
• Coordinate and oversee data collection, cleaning, migration, and verification activities to guarantee data accuracy before system launch.
• Conduct User Acceptance Testing (UAT) to confirm that new systems meet specified business requirements and address any identified issues.
• Provide training and ongoing support to employees on new software modules and updated business processes to ensure smooth transition and user proficiency.
• Monitor project progress, track outstanding tasks, resolve issues, and communicate status updates to relevant stakeholders.
• Maintain detailed records of software issues, requested changes, approvals, and implementation statuses to support audit and compliance needs.
• Work closely with management to ensure software implementations support strategic business goals and operational needs.
• Analyze system-generated reports to identify opportunities for enhanced planning, reporting, and data-driven decision-making.
• Coordinate integration efforts between ERP systems, accounting, inventory, sales, HR, and e-invoicing platforms to streamline processes and data flow.
• Generate regular progress and performance reports for management to provide visibility into project status and outcomes.
• Implement and enforce proper user access controls, ensuring compliance with internal policies and security standards.
• Provide post-implementation support, troubleshoot technical or functional issues, and coordinate resolution efforts with IT and vendor teams.
• Perform additional software planning, coordination, and process improvement tasks as assigned by management to continually enhance system effectiveness.

Experience

3 Years

Apply By

Nov 6, 2026

Required Skills

• Project Management
• Access Control Management
• Documentation
• System integration
• Data Migration
• User Acceptance Testing
• Software Deployment
• Version control systems
• Configuration Management
• SOP development
• Business Process Modeling
• ERP Systems Implementation
• ERP & Software Implementation
• Business Analysis

Nice to Have Skills

• Training and Support
• Process Improvement
• Report Analysis