Assistant Branch Manager

Description

Askari Family Takaful is seeking a dedicated Assistant Branch Manager to support the branch's daily operations while managing a small team of two individuals. The ideal candidate will have at least two years of experience in branch or sales management and a strong ability to lead, motivate, and develop team members to achieve branch goals. This role requires hands-on involvement in customer relationship management, sales oversight, and operational planning to drive growth and ensure seamless service delivery within the branch. In this role, the Assistant Branch Manager collaborates closely with senior management to implement sales strategies and operational policies. The position emphasizes fostering a positive work environment, resolving conflicts professionally, and maintaining high standards in customer service. Proficiency in Salesforce and other operational tools is essential to track performance and support decision-making. This position offers an opportunity for growth within the company and requires a proactive, service-oriented approach with strong communication and organizational skills.

Responsibilities

• Lead and manage a team of two branch employees, providing guidance, training, and performance feedback.
• Support branch management in achieving sales targets by overseeing customer relationship management activities.
• Plan and coordinate daily branch activities to ensure efficient operations and adherence to company policies.
• Utilize Salesforce to monitor sales performance, customer data, and branch metrics for strategic planning.
• Resolve customer and employee conflicts professionally to maintain a positive branch environment.
• Develop and implement operational plans that improve service quality and streamline branch workflows.
• Collaborate with senior management to execute marketing and sales initiatives tailored to local markets.
• Ensure compliance with company standards and regulatory requirements in all branch activities.
• Assist in recruitment, onboarding, and development of branch staff to build a skilled and motivated team.
• Prepare reports on branch performance, sales data, and operational issues for management review.
• Promote a customer-focused culture by addressing concerns promptly and ensuring high levels of customer satisfaction.

Experience

2 Years

Apply By

Oct 22, 2026

Required Skills

• Team Leadership
• Customer Relationship Management
• Sales Management
• Operational Planning
• Conflict Resolution
• Salesforce

Nice to Have Skills

• Communication
• Time management