Assistant Branch Manager

Description

The Assistant Branch Manager at Askari Family Takaful supports the Branch Manager in driving business growth and ensuring efficient branch operations. This role is pivotal in managing a team of three, including sales consultants and Unit Managers, to meet sales and recruitment targets. The Assistant Branch Manager fosters strong customer relationships, identifies new business opportunities across various market segments, and upholds the company's standards for service and professional conduct. Through active leadership and coaching, the Assistant Branch Manager cultivates a motivated and high-performing team focused on achieving branch objectives. The position requires overseeing daily sales activities, organizing team meetings, and ensuring compliance with all company policies and regulatory guidelines. The Assistant Branch Manager must balance commercial goals with strong governance and risk management practices to deliver sustainable results. Success in this role depends on excellent organizational skills and the ability to lead a team toward the branch’s operational and business development targets.

Responsibilities

• Support the Branch Manager in achieving branch business targets and operational goals.
• Lead, manage, and motivate a team of three sales consultants and Unit Managers to meet sales and recruitment objectives.
• Develop new business through individual client outreach, corporate relationships, and identification of new market segments.
• Monitor and analyze daily sales activities to ensure consistent progress toward targets.
• Conduct regular team meetings to align goals, provide updates, and encourage collaboration and knowledge sharing.
• Provide coaching and performance feedback to team members, fostering continuous professional development.
• Ensure high-quality customer service is delivered consistently, maintaining strong client relationships.
• Oversee branch operations to ensure smooth and efficient processes that support business objectives.
• Maintain strict adherence to company policies, regulatory requirements, and ethical standards in all branch activities.
• Coordinate risk management efforts to identify, assess, and mitigate potential operational and business risks.
• Support performance management by tracking team metrics, identifying improvement opportunities, and implementing action plans.
• Assist in preparing reports and documentation required for senior management and regulatory bodies.
• Act as a point of contact within the branch for resolving escalated customer issues and operational challenges.
• Collaborate with other departments to align branch activities with broader company strategies and initiatives.
• Champion a positive work environment that promotes teamwork, accountability, and professional conduct.

Experience

2 Years

Apply By

Dec 1, 2026

Required Skills

• Branch Operations Management
• Customer Relationship Management
• Sales and Business Development
• Regulatory Compliance
• Risk Management
• Customer Service
• Leadership
• Team Management

Nice to Have Skills

• Performance Management
• Communication
• Problem Solving
• Time management