Front Desk Officer

Description

Australian Concept Infertility Medical Centre is seeking a professional and courteous Front Desk Officer to serve as the welcoming face of the facility. The ideal candidate will be responsible for managing front desk operations, including patient registration and appointment scheduling, with the goal of ensuring a smooth and positive experience for patients and visitors. The role requires effective communication skills, the ability to handle multiple tasks simultaneously, and a strong commitment to patient confidentiality. This position does not involve team management but requires collaboration and coordination with various departments to facilitate patient flow and maintain operational efficiency. The Front Desk Officer plays a critical role in handling patient inquiries, managing appointment logistics, and supporting the administrative functions of the medical center. The role demands a patient-focused attitude, strong organizational abilities, and the skill to deal empathetically with patient concerns and complaints. The successful candidate will have relevant experience in healthcare or hospital settings and demonstrate proficiency in MS Office along with superior interpersonal skills to maintain a welcoming and professional reception area.

Responsibilities

• Welcome and guide patients and visitors in a professional and courteous manner, ensuring a positive first impression of the medical center.
• Manage all front desk operations, including efficient patient registration and accurate appointment scheduling to optimize patient flow.
• Handle incoming phone calls, address patient inquiries, and respond to appointment-related requests promptly and effectively.
• Provide clear and accurate information to patients about consultations, procedures, and available medical services, ensuring understanding and clarity.
• Coordinate seamlessly with consultants, assisted reproductive technology coordinators, nursing staff, and other departments to facilitate smooth patient transitions.
• Maintain meticulous records of patients, appointments, and other relevant documentation to support clinical and administrative activities.
• Inform patients about consultation procedures, expected waiting times, and registration requirements to prepare them adequately for their visits.
• Manage patient queries and complaints with patience and empathy, escalating issues to the appropriate department as necessary to resolve concerns.
• Maintain strict confidentiality of patient information in compliance with organizational policies and healthcare regulations.
• Ensure the reception area is consistently clean, organized, and welcoming to patients and visitors, reflecting the professionalism of the medical center.
• Support the collection of patient feedback and assist with various administrative tasks to contribute to continuous service improvement.

Experience

2 Years

Apply By

Dec 11, 2026

Required Skills

• Appointment Scheduling
• Professionalism
• Record Keeping
• Customer Service
• Confidentiality
• Complaint Handling
• Patient Inquiries Handling
• Multitasking
• Coordination
• Organizational Skills
• MS Office
• Interpersonal skills
• Communication
• Patient Registration

Nice to Have Skills

• Hospital Experience
• Healthcare Experience
• Time management
• Empathy
• Patient Care