Five Star Hotel

Description

Join Avari Hotel as a Luxury Guest Service professional, where you will play a vital role in delivering an exceptional experience to our esteemed guests. In this position, you will provide outstanding hospitality services that reflect the high standards of our five-star establishment. Your responsibility is to cater to the unique needs and preferences of guests, ensuring their comfort and satisfaction throughout their stay. You will work closely with various departments to maintain seamless service and uphold the hotel's reputation for excellence. In this role, you will engage with guests in a courteous and attentive manner, helping to create memorable moments that encourage repeat visits and positive recommendations. Although this position does not involve managing a team, you are expected to demonstrate strong interpersonal skills and collaborate effectively with colleagues. Your ability to anticipate guest requests and solve issues promptly will contribute significantly to our commitment to world-class service.

Responsibilities

• Greet guests with warmth and professionalism, maintaining a welcoming environment from check-in to check-out.
• Assist guests with inquiries and requests, delivering personalized service that matches the luxury standards of the hotel.
• Coordinate with housekeeping, food and beverage, and other departments to ensure seamless guest experiences.
• Maintain comprehensive knowledge of hotel services, amenities, and local attractions to provide accurate information to guests.
• Handle guest concerns and complaints efficiently, striving for prompt resolution to uphold guest satisfaction.
• Document and communicate guest preferences and special requests to appropriate team members.
• Ensure compliance with hotel policies, safety regulations, and quality standards in all guest interactions.
• Participate in ongoing training programs to enhance service skills and stay current with hospitality trends.
• Support promotional activities and special events to enrich the guest experience and promote hotel offerings.
• Maintain a neat and professional appearance consistent with the hotel's brand standards.

Experience

1 Year

Apply By

Nov 28, 2026

Required Skills

• Luxury Guest Service
• Customer Service
• Communication
• Attention to detail

Nice to Have Skills

• Problem Solving
• Hospitality Management