Customer Representative Officer

Description

BA Communication Services seeks a committed Customer Representative Officer to join its dynamic call center team. This role involves managing both inbound and outbound customer calls with clarity and professionalism, using a strong British English accent to deliver exceptional service. The ideal candidate demonstrates outstanding communication and active listening skills and is proficient in using CRM software to accurately record customer interactions. This role involves working the afternoon shift from 2:00 pm to 11:00 pm and offers comprehensive paid on-the-job training to enhance call handling and communication capabilities. The position is suitable for candidates with two years of experience or freshers eager to develop their skills in a fast-paced customer service environment. As a key part of the role, the Customer Representative Officer will lead and support a large team, managing up to 50 team members. Responsibilities include supervising daily operations, training team members, and fostering a collaborative and positive work environment. Strong multitasking abilities and effective time management are essential to balance direct customer engagement with leadership duties. This is an excellent opportunity for individuals passionate about customer service and leadership seeking career growth within a supportive and professional company culture.

Responsibilities

• Manage inbound and outbound customer calls clearly and effectively, communicating with a strong British English accent.
• Utilize CRM software to document customer interactions accurately and maintain comprehensive call records.
• Listen actively and attentively to customer inquiries to provide precise, informative, and helpful responses.
• Resolve customer complaints and issues promptly, following established escalation protocols for complex situations.
• Maintain professionalism and uphold high communication standards during all customer engagements.
• Handle multiple responsibilities including call management, documentation, and team leadership simultaneously to maximize efficiency.
• Work reliably and punctually during the afternoon shift from 2:00 pm to 11:00 pm to meet operational demands.
• Lead, supervise, and mentor a team of up to 50 customer service representatives to ensure consistent service quality and performance.
• Conduct training sessions and provide ongoing support to enhance team members' communication skills and call handling proficiency.
• Monitor team performance and provide constructive feedback to foster continuous improvement and motivation.
• Enforce company policies and procedures rigorously to maintain compliance and high service standards.
• Promote a positive and collaborative team environment that encourages teamwork and professional growth.
• Manage time effectively to balance direct customer interactions with team management responsibilities.
• Actively participate in company training programs and strive to improve personal and team communication capabilities.
• Contribute to achieving customer satisfaction targets by delivering courteous, timely, and solution-oriented support.

Experience

2 Years

Apply By

Oct 28, 2026

Required Skills

• Conflict Resolution
• Product Knowledge
• Active Listening
• Team Collaboration
• Communication protocols
• Interviewing Techniques
• CRM Software
• Time management
• Leadership
• Multitasking