Customer Service Representative

Description

BA Communication Services is seeking a dedicated Customer Service Representative with at least 2 years of experience to join our dynamic team. This role requires a candidate with excellent communication skills, strong problem-solving abilities, and proficiency in multitasking to provide exceptional service to our customers via multiple channels including phone, email, and live chat. The ideal candidate will possess active listening skills and comprehensive product knowledge to resolve customer inquiries efficiently and effectively. In addition to individual responsibilities, this position includes managing a team of 20 customer service representatives. The successful candidate will foster a supportive and collaborative work environment that promotes accountability, teamwork, and professional growth. Utilizing scheduling tools, workflow automation, and call center technologies, the candidate will drive operational efficiency, maintain high service quality, and participate in quality assurance and continuous improvement efforts aligned with the strategic goals of BA Communication Services.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat, applying active listening and conflict resolution techniques to ensure a high level of customer satisfaction.
• Maintain accurate and detailed records of all customer interactions using customer relationship management and ticketing systems to facilitate efficient tracking and swift issue resolution.
• Lead, manage, and coach a team of 20 customer service representatives, creating an inclusive work environment that encourages collaboration, accountability, and continuous professional development.
• Continuously update and deepen knowledge of company products and services to provide accurate and tailored support to customers.
• Prioritize and manage multiple customer interactions simultaneously, ensuring timely and high-quality service delivery with attention to detail.
• Collaborate closely with internal departments to escalate and resolve complex customer issues promptly, improving the overall customer experience.
• Conduct regular performance evaluations of team members, provide constructive feedback, and identify opportunities for skill enhancement and career advancement.
• Design and implement targeted training programs to develop team competencies, reinforce company policies, and uphold high customer service standards.
• Utilize call center technology, workflow automation tools, and scheduling software to optimize operational efficiency, reduce wait times, and streamline service delivery.
• Participate actively in quality assurance and continuous improvement initiatives to elevate both individual and team performance in alignment with company objectives.

Experience

2 Years

Apply By

Oct 29, 2026

Required Skills

• Communication Skills
• Problem Solving
• Multitasking
• Active Listening
• Product Knowledge
• Call Center Operations
• Team Leadership
• Conflict Resolution
• Customer Relationship Management

Nice to Have Skills

• Workflow Automation
• Scheduling Software
• Quality Assurance
• Training and Development