Csr

Description

Biztekapps is seeking a dedicated Customer Service Representative to join our team. This role focuses on effectively communicating with customers to resolve inquiries and provide exceptional support. The ideal candidate will have excellent English communication skills and a strong desire to assist customers, even if they are at the start of their career. This role does not involve team management responsibilities and is perfect for individuals with up to one year of experience who are eager to develop their skills in a dynamic environment. The Customer Service Representative is responsible for maintaining positive interactions with customers, addressing issues promptly, and ensuring satisfaction with the company’s products and services. The representative will handle various customer communication channels, including phone, email, and chat, and work closely with other departments to resolve concerns accurately and efficiently.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide clear and accurate information about products, services, and policies.
• Resolve customer complaints and issues by identifying the problem and offering effective solutions.
• Document all customer interactions and maintain detailed records for future reference.
• Collaborate with internal teams to escalate complex issues and ensure timely resolution.
• Maintain a positive and empathetic attitude toward customers at all times.
• Follow company guidelines and procedures to ensure consistency in customer service.
• Stay updated on product knowledge and company updates to assist customers effectively.
• Participate in training sessions to enhance communication and problem-solving skills.
• Meet individual and team performance targets related to customer satisfaction and resolution times.

Experience

1 Year

Apply By

Nov 21, 2026

Required Skills

• Customer Communication
• English Communication

Nice to Have Skills

• Conflict Resolution