Customer Care Representative & Dispatch Agent

Description

BM Global Technologies Pvt.Ltd. is seeking a dedicated Customer Care Representative & Dispatch Agent to join our dynamic team. This position plays a vital role in providing excellent customer service while managing and coordinating dispatch operations to ensure timely service delivery. The ideal candidate possesses strong communication skills, a customer-focused mindset, and the ability to handle multiple tasks efficiently in a fast-paced environment. With a team of 40 persons under management, the role requires leadership qualities to maintain smooth operational flow and foster a collaborative working atmosphere. The successful candidate will be responsible for handling customer inquiries, scheduling service dispatches, and coordinating between customers and field teams. This role demands problem-solving skills to address and resolve customer concerns effectively, ensuring a positive customer experience. Proficiency in using service dispatch and scheduling software is essential to monitor and optimize the dispatch process. Prior experience in call centers or dispatch operations is advantageous but not mandatory, as training will be provided to the right candidate.

Responsibilities

• Answer customer calls promptly and provide accurate information about services and schedules.
• Coordinate and schedule dispatches effectively using service dispatch and scheduling software to optimize resource allocation and customer satisfaction.
• Resolve customer complaints and issues empathetically, escalating complex matters to appropriate departments when necessary.
• Maintain detailed and accurate records of customer interactions, dispatch schedules, and service requests.
• Manage and supervise a team of 40 customer care and dispatch staff to ensure high performance and adherence to company policies.
• Monitor daily dispatch activities to ensure timely and efficient service delivery.
• Train and support team members to enhance their skills in customer service and dispatch operations.
• Collaborate with field teams and other departments to ensure seamless communication and operational efficiency.
• Identify areas for process improvements and suggest solutions to enhance customer satisfaction and operational effectiveness.
• Prepare and present regular reports on dispatch activities, customer feedback, and team performance.

Experience

1 Year

Apply By

Nov 20, 2026

Required Skills

• Customer Service
• Call Handling
• Service Dispatch and Scheduling Software
• Communication
• Problem Solving
• Leadership
• Team Management
• Basic Computer Skills

Nice to Have Skills

• Dispatch Scheduling
• Time management