Technical Content Writer
Broadstone Technologies
Published Date: • Lahore, Pakistan (On-Site)
Description
Broadstone Technologies is looking for a dedicated and motivated TechnicalContent Writer. If you are a self-starter who is eager to build scalable backend systems and explore new technical challenges, we would like to talk to you.
About Us:
At Broadstone Technologies, we develop cutting-edge software solutions that power real-world applications and deliver meaningful impact. Our collaborative environment encourages continuous learning, creativity, and ownership. We empower our team members to grow, innovate, and contribute to projects that genuinely make a difference. Join us and become part of a team that values your expertise, supports your career growth, and pushes the boundaries of backend technology.
Responsibilities
- Core Responsibilities
- Write, edit, and maintain user guides, admin manuals, and knowledge base articles for our SaaS platforms (Cytex, Veilix, Vesgo)
- Create and maintain API documentation (endpoints, authentication, request/response examples) for developer-facing products
- Document security, compliance, and GRC workflows in a way that's clear for both technical and non-technical stakeholders
- Produce release notes, changelogs, and product update documentation for each product release
- Collaborate with engineering, product, and QA teams to gather technical information and validate documentation accuracy
- Develop onboarding guides, FAQs, and troubleshooting documentation to reduce support tickets and improve user self-service
- Write internal technical documentation (architecture overviews, process docs, SOPs) for engineering and cross-functional teams
- Translate complex topics — AI/ML models, Zero Trust architecture, encryption, VPN protocols, compliance frameworks (SOC 2, ISO 27001, GDPR, etc.) — into accessible content
- Maintain documentation style guides and ensure consistency in tone, structure, and terminology across all technical content
- Work with design/UX teams to incorporate diagrams, screenshots, and visual aids into documentation
- Support the content and marketing teams with whitepapers, technical blog posts, and case studies when needed
- Keep documentation up to date as products evolve, working within a version-controlled documentation system
- Technical Skills
- Proven experience as a Technical Writer in an IT/software company (SaaS experience strongly preferred)
- Strong portfolio of published technical documentation, user guides, or API docs
- Excellent written English with the ability to simplify complex technical, cybersecurity, or AI concepts for varied audiences
- Experience writing API/developer documentation (REST APIs, SDKs, or similar)
- Familiarity with documentation tools such as Confluence, Notion, GitBook, MadCap Flare, or ReadMe
- Basic understanding of Markdown and version-controlled documentation workflows (e.g., docs-as-code, Git)
- Ability to work closely with engineers and product managers to extract and structure technical information accurately
- Familiarity with cybersecurity concepts — Zero Trust, VPN/encryption technologies, threat intelligence, identity & privacy protection
- Understanding of compliance and GRC (Governance, Risk & Compliance) terminology and frameworks (SOC 2, ISO 27001, GDPR, NIST, etc.)
- Basic familiarity with AI/ML concepts (agentic AI, AI co-pilots, model behavior) to accurately document AI-powered features
- Exposure to fintech terminology (digital payments, financial data security) is a plus, given our Vesgo product
- Comfort documenting technical products for both enterprise/B2B and consumer-facing (B2C) audiences
- Soft Skills
- Strong attention to detail and a passion for clarity and accuracy
- Ability to manage multiple documentation projects and deadlines simultaneously
- Curious and proactive — comfortable asking engineers questions to fill in knowledge gaps
- Strong collaboration skills across engineering, product, design, and marketing teams
- Self-motivated with the ability to work independently in a fast-paced tech environment
- Experience & Education
- Bachelor's degree in English, Technical Communication, Computer Science, Journalism, or a related field
Minimum 2+ years of professional technical writing experience, preferably in cybersecurity, SaaS, fintech, or AI companies
Experience
2 Years
Apply By
Required Skills
- Technical Writing
- Content Management Systems
- Technical Research
- Content Strategy
- Data Analysis Tools
- SEO Optimization
- Tableau
- Google Analytics
- API Documentation
- CyberSecurity Concepts
- Compliance and GRC Frameworks
- Documentation Tools (Confluence, Notion, GitBook, MadCap Flare, ReadMe)
Nice to Have Skills
- Version Control (Git)
- Markdown
- AI/ML Concepts