Client Relationships Management

Description

BuraqSystems is seeking a motivated and detail-oriented Client Relationships Management Executive to join our team in Lahore on a full-time basis. This role focuses on managing and maintaining strong customer relationships by handling inquiries, updating customer records, and ensuring timely and effective follow-ups. The ideal candidate demonstrates excellent communication and interpersonal skills, clear organizational abilities, and proficiency with CRM software and MS Excel. This position does not include team management but requires close coordination with sales and marketing teams to ensure customer satisfaction and support sales conversions. In this role, the Client Relationships Management Executive serves as the primary contact for customers, helping to track all interactions and resolve their inquiries effectively. This position requires someone who is attentive, proactive, and capable of managing customer data efficiently. The role supports the company's goals by maintaining high standards of customer satisfaction and contributing to the overall customer experience and retention strategies.

Responsibilities

• Manage and update customer data accurately within the CRM system to ensure all records are current and comprehensive.
• Respond promptly and professionally to customer inquiries received via phone calls, WhatsApp, and email.
• Conduct timely follow-ups with leads and potential customers to nurture relationships and encourage conversions.
• Collaborate effectively with sales and marketing teams to align on customer engagement activities and campaigns.
• Track and record all customer interactions systematically, preparing detailed daily reports on communications and outcomes.
• Maintain a high level of customer satisfaction by providing excellent support and addressing customer needs effectively.
• Organize and prioritize tasks to ensure consistent follow-up on outstanding customer requests and leads.
• Utilize MS Excel and CRM software tools proficiently to support customer relationship management processes.
• Apply strong communication and interpersonal skills to build trust and rapport with customers.
• Support sales conversions by understanding customer needs and facilitating a smooth communication flow between clients and sales staff.

Experience

3 Years

Apply By

Dec 10, 2026

Required Skills

• Client Relationship Management
• Communication
• Customer Support
• Organizational Skills
• Follow-up skills
• MS Excel
• CRM Software

Nice to Have Skills

• Interpersonal skills
• Sales Coordination
• Marketing Coordination