Guest Relations Officer

Description

The Guest Relations Officer at Cala Restaurant plays a pivotal role in delivering an exceptional fine-dining experience by ensuring every guest feels welcomed and valued. This position demands a keen attention to detail and a commitment to upholding Cala Restaurant’s high standards of service. The officer directly addresses guest feedback, handles special requests, and resolves complaints with professionalism and care. By maintaining superior service quality, from table service to staff etiquette and menu knowledge, this role is essential in enhancing guest satisfaction and loyalty. In addition to managing daily front-of-house operations such as reservations and seating arrangements, the Guest Relations Officer works closely with various departments, including the kitchen and management teams, to ensure seamless service delivery. Although this role does not involve managing a team, it requires strong interpersonal skills and effective coordination to guarantee efficient restaurant operations and memorable guest experiences. The ideal candidate has at least one year of experience in hospitality and is proficient in customer relationship management and hospitality management systems.

Responsibilities

• Ensure every guest receives personalized and professional service, creating a warm and welcoming atmosphere.
• Promptly and professionally handle guest feedback, complaints, and special requests to maintain high guest satisfaction.
• Uphold Cala Restaurant’s service standards, including proper table service, staff grooming, etiquette, and comprehensive menu knowledge.
• Supervise and manage daily front-of-house operations, including reservations, seating arrangements, table turnover, and service flow.
• Coordinate effectively with hosts and service staff to provide smooth and efficient guest service.
• Work in collaboration with the kitchen, management, and other relevant departments to ensure timely food delivery and smooth service execution.
• Manage special occasions and events, ensuring operational issues are resolved swiftly to maintain guest satisfaction.
• Use hospitality management systems and customer relationship management software to track guest preferences and improve service quality.
• Monitor and control quality standards aligned with Cala Restaurant’s brand reputation and customer expectations.
• Maintain attention to detail in all aspects of guest relations and service operations to enhance overall restaurant performance.

Experience

1 Year

Apply By

Nov 13, 2026

Required Skills

• Customer Service
• Conflict Resolution
• Hospitality Management
• Interpersonal skills
• Customer Relationship Management (CRM) Software
• Hospitality Management Systems (HMS)
• CRM Systems for Hospitality

Nice to Have Skills

• Problem Solving
• Attention to detail
• Reservation Management
• Event Coordination
• Quality Control