Business Operation Leads

Description

Cosa Nostra is seeking a detail-oriented and strategic Business Operation Lead to oversee and optimize the operational processes of our business. This role focuses on enhancing efficiency through business process improvement, KPI development, and comprehensive performance management. The ideal candidate will bring at least three years of experience in operations, preferably within hospitality or a related industry, combined with a strong background in data analysis and reporting. Although this position does not involve managing a team, it requires close collaboration with cross-functional teams to ensure seamless operations and consistent service standards. The Business Operation Lead plays a critical role in driving operational strategy, implementing business process automation, and maintaining accurate customer data management systems. This position demands a candidate capable of managing customer detail management with precision and independently coordinating operational activities to meet the company’s goals. Candidates with a bachelor’s degree or diploma in hospitality, business, or a related discipline are preferred; however, those with equivalent experience in restaurant operations and a track record of maintaining high service standards will also be considered.

Responsibilities

• Analyze existing business processes to identify areas of improvement and implement effective operational strategies to optimize performance.
• Develop, track, and report on key performance indicators (KPIs) to measure operational success and identify trends or deficiencies.
• Collaborate closely with various departments to ensure smooth cross-functional operations, promoting alignment and efficiency.
• Lead initiatives for business process automation to streamline workflows and reduce manual efforts.
• Maintain accurate and up-to-date customer data management systems to enhance service delivery and customer satisfaction.
• Generate detailed operational reports and insights to support data-driven decision-making and strategic planning.
• Ensure compliance with company policies and operational standards to uphold a high level of service quality.
• Coordinate operational tasks independently, ensuring timely and effective completion while adhering to organizational goals.
• Support management by providing insights and recommendations based on operational data analysis.
• Monitor industry trends to inform continuous improvement in operational practices and customer management.

Experience

3 Years

Apply By

Nov 22, 2026

Required Skills

• Business Process Improvement
• Operational Strategy
• KPI Development And Performance Management
• Data Analysis and Reporting
• Cross-Functional Operations Management
• Business Process Automation
• customer detail management
• Customer Data Management
• Project Management
• Operational Planning
• Problem Solving