Calling Agent

Description

Cost Estimation Solutions Pvt Ltd is seeking a Calling Agent to serve as the primary point of contact for candidates and clients. The ideal candidate handles both inbound and outbound calls, screens candidates, arranges interviews, and assists in filling vacancies efficiently. This role suits someone who enjoys engaging in conversations, understands the cultural context of the UK workplace, and can build positive rapport over the phone. The Calling Agent does not manage a team but plays a critical role in supporting recruitment and customer engagement processes. The Calling Agent applies strong active listening and verbal communication skills to understand client and candidate needs clearly and respond effectively. The position requires a professional approach, patience, and responsiveness while providing excellent customer service. The Calling Agent contributes to a streamlined recruitment experience by accurately documenting interactions and coordinating next steps to ensure timely hiring outcomes.

Responsibilities

• Make outbound calls to candidates and clients to discuss job vacancies and recruitment needs.
• Handle inbound calls, responding promptly and professionally to inquiries from candidates and clients.
• Screen candidates by assessing their qualifications, skills, and experience to match job requirements.
• Arrange and schedule interviews between candidates and hiring teams.
• Follow up with candidates and clients to confirm availability and interview details.
• Maintain accurate records of all interactions, candidate information, and interview arrangements.
• Build effective rapport with clients and candidates to foster trust and customer satisfaction.
• Understand and adhere to UK workplace culture, ensuring communications are culturally appropriate and professional.
• Collaborate with recruitment teams to support vacancy filling targets and improve recruitment processes.
• Provide exceptional customer service by addressing questions, concerns, and feedback from callers.
• Continuously improve calling techniques and personal communication skills to enhance candidate and client experience.
• Handle sensitive information discreetly and maintain confidentiality in all communications.

Experience

3 Years

Apply By

Dec 5, 2026

Required Skills

• Inbound and Outbound Call Handling
• Customer Service
• Active Listening
• Verbal Communication
• Candidate Screening
• Interview Scheduling

Nice to Have Skills

• Time management
• Rapport Building
• Data Entry
• UK Workplace Culture Awareness