Malaysia Education Counsellor - Chat & Inbound+Outbound Calls

Description

This role involves assessing student needs, verifying applicant eligibility, and ensuring all admission milestones are met through meticulous vetting of documents and handling everyday leads via chat and call support. The counsellor operates independently without team management responsibilities but must maintain exceptional communication skills to handle student inquiries effectively across multiple communication platforms. Expertise in managing the EMGS online application portal and tracking visa approvals, as well as coordinating medical screenings and insurance, is essential for successfully guiding applicants through the enrollment process. The counsellor serves as a vital link between students and education providers, ensuring that every step from initial inquiry to final admission is smooth and transparent. Commission of 10,000 PKR per student handled.

Responsibilities

• Provide expert guidance and consultation to prospective Pakistani students regarding education programs and admission requirements for Malaysian higher education institutions.
• Manage inbound and outbound communications via chat, phone calls, and other messaging platforms to respond to student inquiries promptly and professionally.
• Conduct thorough student needs assessments to understand academic goals, financial considerations, and personal circumstances to recommend suitable study options.
• Facilitate consultative student recruitment by explaining admission processes, eligibility criteria, and Malaysian Qualification Equivalency standards.
• Verify application documents and credentials rigorously to ensure compliance with admission requirements and support achieving admission milestones.
• Navigate and manage the EMGS international student pass application workflow, including online application portal usage, visa approvals, medical screenings, and insurance coordination.
• Maintain meticulous records of student inquiries, application progress, and communication using internal tracking systems and tools.
• Keep updated with changes in Malaysian education policies, visa regulations, and admission guidelines to provide accurate and current information.
• Collaborate with educational institutions and government agencies to resolve student admission and visa issues efficiently.
• Provide continuous support and follow-up with students throughout the application and enrollment process to enhance student satisfaction and successful admissions.

Experience

1 Year

Apply By

Nov 25, 2026

Required Skills

• Student needs assessment
• Customer Service
• Communication Skills
• Insurance Coordination
• Medical Screening
• Visa Approval Letter (VAL/eVAL)
• EMGS Online Application Portal and Status Tracking
• Knowledge of Entire Admission Process to study in Malaysia
• Malaysian Qualification Equivalency and Entry-Requirement Assessment
• Applicant eligibility and supporting-document verification
• EMGS international student-pass application workflow
• Inbound and Outbound Call Handling
• Consultative Student Recruitment
• Education Program And Admissions Knowledge

Nice to Have Skills

• Vetting Documents and Process for Achieving Admission Milestones
• Organizational Skills
• Problem Solving
• Time management