Telesales Officer

Description

D Legal Immigration Solicitors LLP seeks a motivated and confident Telesales Officer to join its dynamic team. This role focuses on making outbound calls to potential and existing customers, effectively presenting company products and services while identifying customer needs to provide tailored solutions. The ideal candidate demonstrates excellent communication skills, a persuasive personality, and a strong drive to meet sales targets. Although experience in telesales or call centers is beneficial, candidates with excellent communication skills and a positive attitude are welcome to apply. This position does not involve managing a team but requires collaboration within a team environment to achieve shared goals. The Telesales Officer plays a vital role in driving the company’s sales growth by converting leads into loyal customers and maintaining ongoing customer engagement. Responsibilities include following up on leads, handling customer queries professionally, and maintaining detailed records of calls and sales activities. Success in this role requires being target-oriented, self-motivated, and capable of managing time efficiently to maximize sales outcomes while representing D Legal Immigration Solicitors LLP with professionalism and enthusiasm.

Responsibilities

• Make outbound calls to potential and existing customers to introduce and promote company products and services.
• Understand customer needs by actively listening and provide suitable solutions to increase sales conversion.
• Follow up consistently with leads, maintain regular communication, and nurture customer relationships to encourage repeat business.
• Achieve and strive to exceed assigned sales targets and key performance indicators (KPIs).
• Handle customer questions, objections, and concerns politely and effectively to facilitate successful sales interactions.
• Keep accurate and detailed records of all calls, leads, customer interactions, and sales transactions.
• Collaborate with other team members to share leads, strategies, and contribute to overall team success.
• Maintain professionalism and a positive attitude while representing D Legal Immigration Solicitors LLP in all communications.
• Continuously develop product knowledge and telesales techniques to improve selling performance.
• Manage time efficiently to maximize call volume and quality interactions throughout the working day.

Experience

1 Year

Apply By

Nov 1, 2026

Required Skills

• Cold Calling
• Telephone Communication
• Time management
• Cold Calling Techniques
• Telephone sales techniques
• Customer Relationship Management
• Sales Negotiation
• Communication
• Persuasion

Nice to Have Skills

• Lead Generation