Customer Service Representative Lead Generation via Cold Calling B2B

Description

D4Digital BPO & Services is seeking a motivated Customer Service Representative specializing in lead generation through cold calling within the B2B sector. This role requires a proactive and target-oriented individual who can efficiently engage potential clients, set appointments, and convey product knowledge clearly. The candidate will thrive in a fast-paced environment and demonstrate excellent communication skills to foster business relationships and generate qualified leads. The ideal candidate has at least one year of experience in a similar role and a strong ability to work independently without team management responsibilities. Attention to detail, perseverance, and the ability to adapt quickly in a dynamic workplace are critical for success in this position. The representative will play an essential role in expanding the company’s market reach by effectively identifying and contacting prospective clients.

Responsibilities

• Conduct outbound cold calls to prospective B2B clients to generate new leads and business opportunities.
• Engage prospects by clearly explaining product features and benefits tailored to their needs.
• Set and confirm appointments between potential clients and sales teams.
• Maintain detailed and accurate records of calls, appointments, and client information in the database.
• Meet and exceed daily and monthly lead generation targets and key performance indicators.
• Navigate fast-paced environments effectively while managing time and prioritizing tasks.
• Demonstrate self-motivation by continuously improving call techniques and strategies.
• Handle objections professionally and work to convert prospects into qualified leads.
• Collaborate with internal teams to ensure a seamless handoff of qualified leads for follow-up and sales closure.
• Stay up to date with company products, services, and industry trends to provide accurate information to clients.

Experience

1 Year

Apply By

Nov 1, 2026

Required Skills

• Lead Generation
• Sales Prospecting
• Objection Handling

Nice to Have Skills

• Cold Calling Techniques
• B2B Communication
• Appointment Setting
• Product Knowledge
• Customer Relationship Management
• Time management