Customer Service Assistant
DawriGo
PKR 45,000 • Published Date: • Multiple Cities (Remote)
Description
At DawriGo, the Customer Service Assistant plays a vital role in delivering exceptional service to our clients by efficiently handling inquiries, resolving issues, and providing accurate information. This position involves actively engaging with customers using a variety of communication channels to ensure their satisfaction and foster positive relationships. The role requires strong problem-solving abilities, effective communication skills, and proficiency in customer relationship management tools to maintain seamless customer interactions. The Customer Service Assistant also manages a team of one person, providing guidance and support to ensure a cohesive customer service environment. This includes coordinating tasks, monitoring team performance, and assisting in training to enhance service quality. The successful candidate is dedicated to maintaining high standards of professionalism, responsiveness, and customer-centric service to contribute to DawriGo’s reputation for excellence.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat channels.
- Utilize Customer Relationship Management (CRM) software to document interactions, track customer issues, and update information accurately.
- Resolve customer complaints and problems by identifying issues, exploring solutions, and implementing effective resolutions.
- Manage and operate call center systems to ensure efficient handling of incoming and outgoing calls.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Supervise and support a small team of one assistant, providing guidance, training, and performance feedback.
- Maintain detailed and organized records of customer interactions to support continuous improvement.
- Proactively identify opportunities to improve customer service processes and contribute to strategy development.
- Ensure compliance with company policies and quality standards during all customer interactions.
- Monitor customer satisfaction levels and recommend improvements to enhance overall service experience.
Cities
Islamabad, Pakistan | Lahore, Pakistan | Mardan, Pakistan | Peshawar, Pakistan | Rawalpindi, Pakistan | Jhelum, Pakistan (Remote)
Experience
Fresh
Apply By
Required Skills
- Customer Relationship Management (CRM) Software
- Effective Communication
- Problem Solving
- CRM Software
- Call Center Systems
- Active Listening
Nice to Have Skills
- Time management
- Team Leadership
- Conflict Resolution