Call Centre Agent

Delta Corp

PKR 30,000 • Published Date: • Karachi, Pakistan (Remote)

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Description

Delta Corp is seeking a dedicated Call Centre Agent to join our Sales team. The ideal candidate communicates clearly and effectively, providing excellent support to our customers through phone, email, or chat interactions. This role requires fluency in English and proficiency in Microsoft Excel to accurately document customer interactions and maintain records. With at least one year of experience, the Call Centre Agent plays a key role in ensuring high customer satisfaction and resolving inquiries efficiently without team management responsibilities.

Responsibilities

Handle inbound and outbound customer calls professionally and courteously.

Respond promptly to customer inquiries, providing accurate information and assistance.

Use Microsoft Excel to log customer information and track communication details.

Maintain a thorough understanding of company products and services to offer knowledgeable support.

Identify and escalate complex issues to the appropriate departments when necessary.

Follow established protocols and procedures to ensure consistent service quality.

Document customer interactions accurately to support future reference and reporting.

Work collaboratively with other team members to meet company service objectives.

Handle customer complaints with patience and professionalism to achieve resolution.

Meet or exceed daily performance targets and quality standards to contribute to overall team success.

Experience

1 Year

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Required Skills

Nice to Have Skills