Customer Support Representative

Description

Devpel is seeking an experienced, confident, and articulate Customer Support Representative (CSR) to join our Lahore team for an International Inbound Campaign.

If you have a strong background in handling international clients over the phone and in writing, possess excellent problem-solving skills, and thrive in a professional environment, we want to hear from you.

Responsibilities

• Handle incoming customer inquiries promptly, professionally, and empathetically via phone, email, and/or chat.
• Resolve complex customer queries and issues effectively while working under pressure to meet quality targets.
• Maintain high customer satisfaction standards by providing accurate, clear, and efficient solutions.
• Log and document customer interactions, feedback, and details using MS Office and internal CRM tools.
• Maintain a professional, punctual, and positive attitude toward team members and customers at all times.

• Experience: Minimum 2 years of customer service/call center experience (International Campaign experience is strictly mandatory).
• Communication Skills: Flawless verbal and written English communication with strong vocabulary and grammar.
• Technical Proficiency: Basic computer knowledge and good command over MS Office (Word, Excel, Outlook).
• Problem-Solving & Soft Skills: Confident, empathetic, detail-oriented, with strong objection-handling abilities.
• Punctuality & Work Ethic: Highly disciplined, punctual, and able to perform under pressure to meet campaign metrics.

Experience

2 Years

Apply By

Nov 21, 2026

Required Skills

• Customer Issue Resolution
• Active Listening
• Written Communication
• Verbal Communication
• Call Handling
• Customer De-escalation

Nice to Have Skills

• Problem Solving
• Time management
• CRM Software
• Interpersonal skills